Post Room Operative
To provide an efficient and professional post room, delivery, access control, conferencing and virtual tenant service, ensuring excellent customer service and smooth day-to-day operations.
Key Responsibilities Post Room Operations
- Receive, sort and distribute incoming mail and parcels.
- Manage outgoing mail, franking services and Royal Mail enquiries.
- Maintain accurate records, tenant details and monthly postage recharge reports.
- Provide advice and support to tenants regarding mail services.
Deliveries and Collections
- Receive, record and distribute deliveries.
- Notify tenants of incoming items and obtain collection signatures.
- Arrange courier collections and resolve delivery issues.
Building Access
- Issue and manage access cards and permissions.
- Maintain access control records and resolve access issues.
- Ensure access procedures remain secure and up to date.
Conferencing and Meeting Rooms
- Manage room bookings using the Acuity platform.
- Prepare rooms, equipment and catering according to client requirements.
- Coordinate room setups, cleaning and turnaround times.
- Respond to customer requests and resolve issues.
Virtual Tenant Services
- Manage virtual tenant mail services.
- Prepare monthly postage recharge information.
General Responsibilities
- Provide printing, copying and document support.
- Monitor and order stationery and supplies.
- Support invoicing, credit notes and purchase orders.
- Prepare tenant communications and promotional materials.
- Assist with site events and reception cover when required.
- Complete other reasonable duties to support site operations.
Person Specification Essential Skills and Experience
- Excellent customer service and communication skills.
- Strong organisational and administrative abilities.
- Ability to manage competing priorities independently.
- Good attention to detail and accuracy.
- Competent in Microsoft Office, including Outlook, Word and Excel.
- Ability to handle confidential information professionally.
Desirable Skills and Experience
- Experience in post room, reception, facilities or customer service roles.
- Knowledge of access control systems, such as CCURE.
- Experience managing meeting rooms and bookings.
- Knowledge of mail handling, courier services and franking systems.
Key Competencies
- Customer Service
- Communication
- Organisation and Planning
- Attention to Detail
- Problem Solving
- Teamwork and Initiative
- Reliability and Accountability
The role supports the effective day-to-day operation of the site by delivering reliable tenant services and administrative support.
Work Location: In person
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Post Room Operative employer: 1st Choice Staff Recruitment Ltd
Join a well-established manufacturing company in Bedford that values its employees and fosters a supportive work culture. With competitive salaries, a company pension, and free on-site parking, this role as a Machine Operator offers not only immediate employment but also opportunities for personal and professional growth in a safe and efficient production environment.
Contact Details:
1st Choice Staff Recruitment Ltd Recruitment Team
