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- Tasks: Handle claims by engaging with customers and providing accurate advice.
- Company: Join a supportive UK-wide business that helps people in need.
- Benefits: Receive extensive training and develop your career in a dynamic environment.
- Why this job: Make a real impact by assisting customers while honing your communication skills.
- Qualifications: Must have telephone customer service experience and strong computer skills.
- Other info: We're looking for 3 passionate individuals to join our team!
The predicted salary is between 24000 - 36000 £ per year.
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Dealing with people of all parties through the claim process
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Take incoming calls from customers, engaging with them in an interested and understanding tone Giving educated, prompt, accurate advice (from training given)
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General administration of claims on a daily basis
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Achieve call targets and focus on career development.
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Prioritising and organising your workload to ensure deadlines are met.
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Proactively reviewing claims to ensure continued progression and following up with relevant parties.
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Investigate and understand customer queries, forwarding to the correct department for resolution.
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Diarising external requests to help complete the request.
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Taking ownership of your own caseload, managing the claim from beginning to end, using diary system to review progression.
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Manage the collection and processing of payments.
Our client based in Huntingdon is looking for a Claims Handler to join their brilliant team. This would suit someone with telephone customer service experience, who knows how to demonstrate empathy and understanding to the caller. We are looking for 3 people, so get applying!
You will be office based, 9.45am to 6pm, working for a UK-wide business which supports people in time of need, therefore diplomacy, tact and excellent listening skills are required. The company invests heavily in training in the first 6 months of the role, so you will be as educated as possible to be able to handle the type of calls incoming., * Good computer skills (Word, Excel, Outlook)
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Flexibility to deal with all types of calls.
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Experience of telephone customer service is essential.
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Empathy and understanding, able to forge a good relationship with customers in order to give them a good solution.
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Keep calm under pressure, able to retain a positive attitude.
Claims Handler - Huntingdon employer: 1st Choice Rec
Contact Detail:
1st Choice Rec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Huntingdon
✨Tip Number 1
Familiarize yourself with common claims processes and terminology. This will help you engage more confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice active listening skills. During your conversations, focus on how to show empathy and understanding, as these are key traits we value in a Claims Handler.
✨Tip Number 3
Prepare examples from your past customer service experiences where you successfully managed difficult situations. This will showcase your ability to stay calm under pressure and find solutions.
✨Tip Number 4
Research our company values and mission. Understanding what we stand for will help you align your answers with our expectations and demonstrate your commitment to supporting customers in need.
We think you need these skills to ace Claims Handler - Huntingdon
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Claims Handler position. Understand the key responsibilities, such as managing claims, providing customer service, and achieving call targets.
Highlight Relevant Experience: In your CV and cover letter, emphasize your telephone customer service experience. Provide specific examples of how you've demonstrated empathy and understanding in previous roles.
Showcase Your Skills: Mention your computer skills, particularly with Word, Excel, and Outlook. Highlight any experience you have with managing workloads and meeting deadlines, as these are crucial for the role.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your interest in the position. Discuss why you want to work for this company and how your skills align with their needs, especially in terms of diplomacy and excellent listening skills.
How to prepare for a job interview at 1st Choice Rec
✨Show Empathy and Understanding
During the interview, demonstrate your ability to empathize with customers. Share examples from your past experiences where you successfully handled customer queries with patience and understanding.
✨Highlight Your Telephone Customer Service Experience
Make sure to discuss your previous roles in telephone customer service. Explain how these experiences have prepared you for handling claims and managing customer expectations effectively.
✨Demonstrate Your Organizational Skills
Talk about how you prioritize and organize your workload. Provide specific examples of how you've managed multiple tasks or deadlines in a previous job, showcasing your ability to stay calm under pressure.
✨Prepare for Common Claims Scenarios
Research common claims scenarios and be ready to discuss how you would handle them. This shows that you are proactive and have a good understanding of the role's requirements.
