Fraud Investigator - Accidental Damage in Manchester

We are on the hunt for a talented Fraud Investigator - Accidental Damage to join our Counter Fraud Services team in Salford Quays, Manchester on a 12 month fixed term contract. Working as part of a growing and vibrant team, you will be responsible for protecting the business and customers from the impact of fraud. You will be investigating a caseload of suspected fraudulent Accidental Damage claims by conducting telephone interviews with our customers to gather crucial information. Collaborating with internal colleagues, stakeholders and third-party suppliers to evaluate and investigate evidence, enabling you to make an informed decision on each claim.

Responsibilities

• Manage a portfolio of suspected organised/opportunistic accidental damage claims in accordance with our claims handling procedures, reserving philosophy and SLAs.
• Conduct telephone interviews with customers and engage external suppliers including accident investigators, motor engineers and panel solicitors.
• Conduct open source and desktop enquiries utilising various databases (CUE, HPI, MIAFTR) and liaise with accident investigators, insurers, engineers and law enforcement agencies.
• Assess evidence including intelligence, Police reports and engineering evidence as part of the investigation process.
• Support the delivery of telephony targets whilst providing a professional service to customers.
• Provide regular verbal and written updates to parties involved on both inbound and outbound calls.
• Process payments on claims files as required and in accordance with authorities.
• Ensure claim files are reserved accurately and reserves amended where required.
• Meet agreed fraud KPI's and targets.
• Ensure compliance with Company financial crime procedures and related policies.
• Submit Suspicious Activity Reports as necessary to the Company MLRO.
• Ensure compliance with Consumer Duty principles when liaising with customers.
• Ensure compliance with company and other relevant standards/ regulations at all times.

Key Qualities

• Proficient in gathering and analysing evidence, interviewing customers and conducting thorough investigations.
• Analytical: able to analyse data to detect patterns and anomalies that may indicate fraud.
• Problem‐solving: think creatively and strategically to resolve complex claim cases.
• Negotiation: able to negotiate with suspects or other parties to obtain information or resolve issues.

Training & Hybrid Working

The first 3 months will be in our Salford Quays, Manchester office for training and support. Upon completing 3 months of service and subject to your performance, hybrid working can begin at 4 days from home and 1 day a week in the office. If you prefer to be in the office more that is good with us.

Qualifications

• Proven track record of managing a caseload of fraud claims with adherence to SLAs.
• Previous experience of working for an insurer (Motor insurance an advantage).
• First party claims handling an advantage.
• Strong understanding of FCA, Consumer Duty and FOS.
• Good understanding of motor insurance industry.
• An understanding of the various indemnity levels and the subsequent impact that this may have on the claim/policy.
• Strong communication skills, both verbal and written and negotiation and influencing skills.
• Analytical skills to identify inconsistencies and trends within the evidence available.
• Excellent problem‐solving skills, time‐management and organisational skills.

Behaviours

• Self‐motivated and enthusiastic.
• An organised and proactive approach.
• Ability to work on own initiative and as part of a team.
• A flexible approach and positive attitude.
• Strives to drive business improvements to contribute to the success of the business.

Benefits

What can we do for you? People first. Always. We are passionate about our colleagues and know the best people deserve an extraordinary working environment. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you will enjoy, take a look at all our perks in full here.