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- Tasks: Investigate fraudulent claims and gather crucial information through customer interviews.
- Company: 1st Central, a leading insurance company with a vibrant culture.
- Benefits: Flexible hybrid working, competitive salary, and recognition as Insurance Employer of the Year.
- Why this job: Join a dynamic team and make a real impact in fraud prevention.
- Qualifications: Detail-oriented with strong investigative and analytical skills.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. We won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Are you a detail-oriented investigator with a talent for uncovering the truth? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you! We’re on the hunt for a talented Fraud Investigator – Accidental Damage to join our Counter Fraud Services team in Salford Quays, Manchester on a 12 month fixed term contract.
Working as part of a growing and vibrant team, you’ll be responsible for protecting the business and customers from the impact of fraud. You’ll be investigating a caseload of suspected fraudulent Accidental Damage claims by conducting telephone interviews with our customers to gather crucial information. Collaborating with internal colleagues, stakeholders and third-party suppliers to evaluate and investigate evidence, enabling you to make an informed decision on each claim.
Core skills we’re looking for to succeed in the role:
- Investigative: You’ll be proficient in gathering and analysing evidence, interviewing customers and conducting thorough investigations.
- Analytical: You’ll have an ability to analyse data to detect patterns and anomalies that may indicate fraud.
- Problem-solving: You’ll think creatively and strategically to resolve complex claim cases.
- Negotiation: In some cases, fraud investigators may need to negotiate with suspects or other parties to obtain information or resolve issues.
We love flexibility and hybrid working! The first 3 months will be in our Salford Quays, Manchester office for training and support. Upon completing 3 months of service and subject to your performance hybrid working can begin at 4 days from home and 1 day a week in the office. If you prefer to be in the office more that’s good with us!
Fraud Investigator - Accidental Damage - 12 month FTC in Manchester employer: 1st Central
Contact Detail:
1st Central Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigator - Accidental Damage - 12 month FTC in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at 1st Central on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Fraud Investigator role.
✨Tip Number 2
Prepare for the interview by brushing up on your investigative skills. Think of examples from your past where you successfully uncovered the truth or solved a complex problem. We want to see that analytical mindset in action!
✨Tip Number 3
Show off your negotiation skills! Be ready to discuss how you've handled tough conversations in the past. Whether it’s with customers or colleagues, demonstrating your ability to navigate tricky situations will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at 1st Central.
We think you need these skills to ace Fraud Investigator - Accidental Damage - 12 month FTC in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your investigative skills and experience. Use keywords from the job description to show we’re looking for someone who can analyse data and conduct thorough investigations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've tackled fraud cases in the past and why you’re excited about joining our team at 1st Central. Let your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you’ve creatively solved complex problems. We want to see how you think strategically and can navigate tricky situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our fantastic team!
How to prepare for a job interview at 1st Central
✨Know Your Stuff
Before the interview, dive deep into understanding 1st Central and its approach to fraud investigation. Familiarise yourself with their values, especially around customer service and innovation. This will help you align your answers with what they’re looking for.
✨Show Off Your Investigative Skills
Prepare examples from your past experiences where you successfully gathered evidence or solved complex problems. Be ready to discuss specific cases where your analytical skills made a difference. This will demonstrate your capability as a Fraud Investigator.
✨Practice Your Interview Techniques
Since the role involves interviewing customers, practice how you would conduct these conversations. Think about the types of questions you’d ask to gather crucial information and how you’d handle different responses. Role-playing with a friend can be super helpful!
✨Be Ready to Negotiate
Brush up on your negotiation skills, as you may need to discuss sensitive topics during the interview. Prepare to talk about how you’ve navigated tricky conversations in the past, showcasing your ability to remain calm and professional under pressure.