Financial Crime Prevention Investigator in Haywards Heath

We're looking for a Senior Financial Crime Prevention Investigator to join our Counter Fraud team based in Haywards Heath, West Sussex. You will work closely with the Financial Crime Prevention Manager, as well as Finance, Compliance and wider Counter Fraud teams, to support the development and monitoring of strategies to reduce our exposure to internal fraud. The role involves a hands‑on approach to investigating suspected fraud and delivering training across the business to raise awareness and strengthen controls. It is a varied role that rewards analytical thinking, attention to detail and a strong influence to help stay ahead of risk and protect customers and the business. This role requires attendance in the office once a week and the ability to travel around South East England for field investigation duties.

Responsibilities

• You’ll develop and implement strategies effective for the detection and prevention of internal fraud.
• You’ll collaborate with Compliance and Finance teams to ensure policies are up to date and aligned to our internal auditing and financial crime policies.
• You’ll liaise with key stakeholders throughout the business to analyse exception reports to identify inconsistencies and recommend improvements to internal fraud control.
• You’ll be responsible for analysing documents and evidence to identify inconsistencies where internal fraud is suspected.
• You’ll provide technical support to colleagues, ensure that audits are completed and deal with potential internal fraud investigations.
• You’ll identify improvements in processes and procedures that deliver efficiencies and support the identification of internal fraud providing excellent customer service and correct outcomes for both customer and company.
• You’ll implement processes effective for the prevention of internal fraud risks.
• You’ll provide a record of all investigative operations and results of analysis.
• You’ll conduct research and network to understand current trends to support business trend reports.

Key Skills & Qualifications

• Communication: clear and confident, both verbal and written, with the ability to present findings effectively.
• Fraud investigation knowledge: good understanding of fraudulent claims and investigation processes.
• Analytical thinking & problem solving: able to assess information, identify risks, and deliver practical solutions.
• Organisation & prioritisation: strong planning skills, able to manage workloads and focus on key tasks to meet deadlines.
• Experience with financial crime investigations.
• Experience with application fraud investigations.
• Experience with claims fraud investigations.
• Understanding of the insurance market, specifically with regards to counter fraud best practice.
• Strong knowledge of economic crime investigations and fraud.
• Strong knowledge of policy and claims intelligence within motor insurance.
• Strong knowledge of motor insurance policy and claims principles including fraud.
• Understanding of the private car quote to sale journey desirable.
• Knowledge of motor application fraud desirable.
• Knowledge of FCA requirements, be data driven, excellent ability to understand data through Excel packages and present findings and recommendations articulately.
• Ability to inspire colleagues.
• Relevant transferable investigative experience.
• ACFS / ACFTech or equivalent.

Behaviours

• Self‑motivated and enthusiastic.
• An organised and proactive approach.
• Ability to work on own initiative and as part of a team.
• A flexible approach and positive attitude.
• Strives to drive business improvements to contribute to the success of the business.