Digital Workspace Technician in Haywards Heath

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

We’re looking for a skilled Digital Workspace Technician to provide 1st and 2nd line support, including the investigation and diagnosis of incidents and service requests.

You’ll resolve IT issues within agreed SLAs and escalate when necessary to keep services running smoothly. In addition, the role involves implementing, managing, and continuously improving Digital Workplace technologies, ensuring they integrate effectively with the wider IT landscape. You’ll also deliver seamless IT support by proactively resolving technical issues, handling user calls, managing incidents and problems within SLA’s, and provide clear, practical technical guidance.

A key part of the role involves identifying opportunities to automate or eliminate repeatable tasks, helping to reduce administrative overhead across workplace operations and the service desk.

We’re big on flexible working. You’ll be based in our office in Haywards Heath, West Sussex for most of the week, with at least one day working from home on a rota basis. You’ll need to live within a reasonable commute, be able to work shifts between 7:30 am and 5:00 pm on a rotational pattern and be take part in a 24/7/365 on‑call rota.

Experienced in providing 1st and 2nd line support, curious about automation and AI, great with stakeholders and vendors? We’d love to hear from you, apply today. The possibilities are endless.

You can see the full job profile on our career pages

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