At a Glance
- Tasks: Provide first line helpdesk support and assist with hardware/software issues.
- Company: Join Foxtons, a leading property company with a vibrant culture.
- Benefits: Competitive salary, ongoing training, well-being package, and fun social events.
- Other info: Work in a stunning location with great career progression opportunities.
- Why this job: Kickstart your tech career while making a real difference for users.
- Qualifications: Interest in technology, strong communication skills, and customer service experience.
The predicted salary is between 25000 - 32000 £ per year.
Address: Chiswick High Road
Industry: IT & Telecoms jobs, Office Administration jobs, Students and Graduate jobs, Estate Agency jobs
1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK
This role will provide first line helpdesk support to staff, assisting them with hardware and software problems via phone, email and a ticketing system.
KEY RESPONSIBILITIES
- To provide first line technical support, answering support queries via phone, email and ticketing system.
- Administration of user accounts and permissions across AD and our in-house CRM software.
- Deliver a high level of professional customer service on the phone and face‑to‑face when necessary.
- To log all calls and resolutions to the helpdesk logging system.
- Support users in the use of computer equipment and peripherals including telephone and mobile devices by providing necessary training and advice.
- Where relevant, arrange for external support when incidents cannot be resolved in‑house.
- To elevate more complex calls to relevant IT support staff.
- Maintain an organised daily structure, working to close assigned jobs in an adequate time frame.
- WE OFFER
- Competitive salary depending on experience
- Ongoing mentoring and training, including access to external training programmes
- Exposure to diverse aspects of the business
- Meaningful career progression
- Vibrant company culture, including paid‑for social events
- Well‑being package including enhanced sick pay and subsidised gym
- Enhanced parental policies, including generous shared parental leave
- LOCATION
Our stunning Chiswick Park headquarters.
Chiswick Business Park is built around a lake and offers weekly events such as food festivals, zip‑lining and beach volleyball in the summer.
ABOUT YOU
- A keen interest in technology and computing
- Excellent communication skills with a professional approach to customer services
- Ability to remain calm under pressure during challenging times
- An intuitive and methodical approach to diagnose hardware and software faults in desktop PC’s, printers and mobile devices
- Ability to develop and maintain strong customer relationships
- Exceptional customer service skills including experience of dealing with diverse customer groups
- Proficient in administering and maintaining Windows 10 and Mac OS environments
- Proven knowledge of Microsoft Applications and Active Directory
- Experience troubleshooting basic network, software and printing problems
- KEY REQUIREMENTS
- IT Helpdesk Management (CRM, Ticketing) & Escalation.
- 1st/2nd Line Desktop, Servers incl. AD, Exchange & Network Support
- Basic Linux and Web Technology support
- Storage Management (SAN & NAS)
- Regular management of Firewalls/Switches and other network devices (pf Sense, CISCO, etc.)
- Maintaining Network Security and Compliance (AV Server, Proxy Management, Vulnerability etc.)
- Supporting Telephony system alongside third‑party support (Avaya IP Office and Cloud based telephony)
- Documentation & Asset register maintenance
- Organise & Provision for new systems & image roll outs
- Maintaining Vulnerability register for new vulnerabilities affecting infrastructure
- Regular vulnerability scans and remediation (Qualys)
- Support & knowledge of cloud platforms like Azure & AWS
- Knowledge to support of various vendor technologies like Qualys, Mc Afee e PO, Bluecoat, pf Sense, Ciscoc
- KNOWLEDGE SOUGHT
- TCPIP, DNS, DHCP, WAN, LAN
- VMware
- Veeam
- PCI and IT security
- Telephony – Avaya
- Office 365, Share Point
- Certifications – Comp TIA, MCP/MCSA/MCSE/MCITP
ABOUT THE COMPANY
At Foxtons, we’re famous for setting the standard in property.
We do this by hiring brilliant people to help achieve our goal of being the best place for our customers to find their dream home or unlock the value of their property investment.
Over the last 30 years we’ve built a network of almost 60 branches and a strong operational infrastructure that enables our teams to achieve the highest standards in delivering exceptional service to our customers.
Award‑winning training ensures our teams have the strong local expertise that our customers expect from us, while our market‑leading technology empowers all our staff to provide the best customer experience possible.
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1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK in London employer: 1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK
Foxtons is an excellent employer that values its staff by providing a supportive work culture and opportunities for professional growth. Located in the vibrant UK, employees benefit from a dynamic environment where they can enhance their technical skills while contributing to a collaborative team dedicated to delivering exceptional service.
Contact Details:
1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK:Your cover letter is your chance to shine! Tell us why you want to work at 1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK!
How to prepare for a job interview at 1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
