At a Glance
- Tasks: Provide first line helpdesk support and assist with hardware/software issues.
- Company: Join Foxtons, a leading property company with a vibrant culture.
- Benefits: Competitive salary, ongoing training, well-being package, and fun social events.
- Other info: Work in a stunning location with great career progression opportunities.
- Why this job: Kickstart your tech career while helping others and making a real impact.
- Qualifications: Interest in technology, strong communication skills, and customer service experience.
The predicted salary is between 25000 - 32000 £ per year.
Address: Chiswick High Road
Industry: IT & Telecoms jobs, Office Administration jobs, Students and Graduate jobs, Estate Agency jobs
1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK
This role will provide first line helpdesk support to staff, assisting them with hardware and software problems via phone, email and a ticketing system.
KEY RESPONSIBILITIES
- To provide first line technical support, answering support queries via phone, email and ticketing system.
- Administration of user accounts and permissions across AD and our in-house CRM software.
- Deliver a high level of professional customer service on the phone and face‑to‑face when necessary.
- To log all calls and resolutions to the helpdesk logging system.
- Support users in the use of computer equipment and peripherals including telephone and mobile devices by providing necessary training and advice.
- Where relevant, arrange for external support when incidents cannot be resolved in‑house.
- To elevate more complex calls to relevant IT support staff.
- Maintain an organised daily structure, working to close assigned jobs in an adequate time frame.
- WE OFFER
- Competitive salary depending on experience
- Ongoing mentoring and training, including access to external training programmes
- Exposure to diverse aspects of the business
- Meaningful career progression
- Vibrant company culture, including paid‑for social events
- Well‑being package including enhanced sick pay and subsidised gym
- Enhanced parental policies, including generous shared parental leave
- LOCATION
Our stunning Chiswick Park headquarters.
Chiswick Business Park is built around a lake and offers weekly events such as food festivals, zip‑lining and beach volleyball in the summer.
ABOUT YOU
- A keen interest in technology and computing
- Excellent communication skills with a professional approach to customer services
- Ability to remain calm under pressure during challenging times
- An intuitive and methodical approach to diagnose hardware and software faults in desktop PC’s, printers and mobile devices
- Ability to develop and maintain strong customer relationships
- Exceptional customer service skills including experience of dealing with diverse customer groups
- Proficient in administering and maintaining Windows 10 and Mac OS environments
- Proven knowledge of Microsoft Applications and Active Directory
- Experience troubleshooting basic network, software and printing problems
- KEY REQUIREMENTS
- IT Helpdesk Management (CRM, Ticketing) & Escalation.
- 1st/2nd Line Desktop, Servers incl. AD, Exchange & Network Support
- Basic Linux and Web Technology support
- Storage Management (SAN & NAS)
- Regular management of Firewalls/Switches and other network devices (pf Sense, CISCO, etc.)
- Maintaining Network Security and Compliance (AV Server, Proxy Management, Vulnerability etc.)
- Supporting Telephony system alongside third‑party support (Avaya IP Office and Cloud based telephony)
- Documentation & Asset register maintenance
- Organise & Provision for new systems & image roll outs
- Maintaining Vulnerability register for new vulnerabilities affecting infrastructure
- Regular vulnerability scans and remediation (Qualys)
- Support & knowledge of cloud platforms like Azure & AWS
- Knowledge to support of various vendor technologies like Qualys, Mc Afee e PO, Bluecoat, pf Sense, Ciscoc
- KNOWLEDGE SOUGHT
- TCPIP, DNS, DHCP, WAN, LAN
- VMware
- Veeam
- PCI and IT security
- Telephony – Avaya
- Office 365, Share Point
- Certifications – Comp TIA, MCP/MCSA/MCSE/MCITP
ABOUT THE COMPANY
At Foxtons, we’re famous for setting the standard in property.
We do this by hiring brilliant people to help achieve our goal of being the best place for our customers to find their dream home or unlock the value of their property investment.
Over the last 30 years we’ve built a network of almost 60 branches and a strong operational infrastructure that enables our teams to achieve the highest standards in delivering exceptional service to our customers.
Award‑winning training ensures our teams have the strong local expertise that our customers expect from us, while our market‑leading technology empowers all our staff to provide the best customer experience possible.
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1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK employer: 1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK
Foxtons is an exceptional employer located in the vibrant Chiswick Park, offering a dynamic work culture that prioritises employee well-being and professional growth. With competitive salaries, ongoing training, and a range of benefits including enhanced parental policies and a well-being package, employees are supported in their career progression while enjoying a lively atmosphere filled with social events and community activities. Join us to be part of a team that values innovation and excellence in the property industry.
Contact Details:
1ST / 2ND LINE HELPDESK SUPPORT - Foxtons, UK Recruitment Team
