At a Glance
- Tasks: Manage operations across multiple gym locations, ensuring top-notch service and efficiency.
- Company: Join the UK's leading over-50s inclusive jobs board, dedicated to promoting diverse workplaces.
- Benefits: Enjoy 25 days holiday, a work phone, laptop, and full access to club facilities.
- Other info: Applications close on Friday, 22nd August – don’t miss out!
- Why this job: Be part of a dynamic team, shaping member experiences and driving operational excellence.
- Qualifications: Experience in operations, strong communication skills, and a knack for problem-solving required.
The predicted salary is between 36000 - 60000 € per year.
This job is brought to you by Jobs/Redefined, the UK\'s leading over-50s age inclusive jobs board.
Job Title: Operations Manager
Reporting to: Head of Operations
Location: London on site (multi-site)
Overview:
We\'re looking for an organised, solutions-focused Operations Manager to support the seamless running of our boutique gym estate across London. With new club openings on the horizon, this role is critical to ensuring consistency, efficiency, and excellence across all sites.
You\'ll work closely with the Head of Operations, 11 club General Managers, and cross-functional teams to ensure clubs are fully operational, suppliers are performing, facilities are on point, and our members are getting the best possible experience.
Key Responsibilities:
- Club Support & Oversight:
- Visit clubs regularly to ensure operational standards are met.
- Act as a key contact for GMs for all things supplies, and day-to-day operations.
- Monitor and improve operational processes across all locations.
- Supplier Management & Procurement:
- Source and onboard new suppliers where needed, negotiating strong commercial terms.
- Oversee procurement of operational equipment, consumables, and supplies.
- Manage inventory levels and ensure smooth delivery and distribution of key items across sites.
- Team Development:
- Work closely with GMs to support their training and development on operational best practices.
- Provide coaching on areas such as customer service, budgeting, rota management, and issue resolution.
- To assist in handling disciplinary procedures and dismissals in conjunction and under the advisory of HR
- Customer Experience:
- Identify and troubleshoot member-facing issues quickly and effectively.
- Support the Head of Ops in implementing systems to elevate service standards consistently.
- To monitor the NPS score of the clubs and action feedback as regularly as possible
- To ensure all customer queries and complaints are dealt with efficiently and professionally
- To ensure all health and safety protocols are observed and followed
- Data & Reporting:
- Keep clear records of maintenance issues, supplier performance, and operational spend.
- Assist in maintaining an operations tracker across clubs.
- To ensure there is a constant supply of branded retail for the customers to purchase driving extra revenue in clubs
- To ensure the business is undertaking a correct stock take each month, aiding accurate and timely financial reporting
Requirements
What We\'re Looking For:
- Proven experience in an operations role, ideally in a multi-site, fast-paced environment (fitness, hospitality, or retail a bonus).
- Strong experience managing contractors and third-party service providers.
- Demonstrated procurement experience, from vendor sourcing and negotiation to cost control and stock management.
- Confident and clear communicator, both written and verbal.
- Ability to train, support and get the best out of General Managers.
- Great with systems, comfortable using spreadsheets and reporting tools.
- Calm under pressure, solutions-led and unafraid to get stuck in.
Benefits
- 25 days holiday plus Bank Holidays
- Work phone and laptop provided
- Full use of club facilities and session attendance
APPLICATIONS CLOSE EOD FRIDAY 22ND AUGUST
#J-18808-LjbffrOperations Manager in London employer: 1Rebel
Join a dynamic and inclusive team as an Operations Manager in London, where your expertise will directly contribute to the success of our boutique gym estate. We pride ourselves on fostering a supportive work culture that prioritises employee growth, offering comprehensive training and development opportunities alongside competitive benefits such as 25 days holiday and full access to club facilities. With exciting new club openings on the horizon, this is a unique chance to make a meaningful impact in a fast-paced environment while enjoying the vibrant atmosphere of London.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Familiarise yourself with the fitness industry, especially in multi-site operations. Understanding the unique challenges and dynamics of managing multiple locations will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the fitness and operations sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational processes in previous roles. Highlighting your problem-solving skills and ability to enhance efficiency will resonate well with the hiring team.
✨Tip Number 4
Research the company’s current clubs and their customer experience strategies. Being knowledgeable about their operations and showing genuine interest in improving member satisfaction can set you apart from other candidates.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in operations management, especially in multi-site environments. Use specific examples that demonstrate your ability to manage teams, suppliers, and operational processes.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the fitness industry and your understanding of the role. Mention how your skills align with the key responsibilities outlined in the job description, such as supplier management and customer experience.
Highlight Relevant Achievements:In both your CV and cover letter, include quantifiable achievements from previous roles. For example, mention how you improved operational efficiency or enhanced customer satisfaction scores in past positions.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Operations Manager role.
How to prepare for a job interview at 1Rebel
✨Showcase Your Organisational Skills
As an Operations Manager, you'll need to demonstrate your ability to manage multiple sites effectively. Prepare examples of how you've successfully organised operations in previous roles, focusing on efficiency and consistency.
✨Highlight Your Supplier Management Experience
Be ready to discuss your experience with procurement and supplier management. Share specific instances where you negotiated contracts or improved supplier performance, as this is crucial for the role.
✨Demonstrate Your Leadership Abilities
Since you'll be working closely with General Managers, it's important to convey your leadership style. Prepare to talk about how you've trained and developed teams in the past, and how you handle challenges in a multi-site environment.
✨Prepare for Customer Experience Scenarios
Customer experience is key in this role. Think of examples where you've resolved member-facing issues or improved service standards. Be ready to discuss how you would implement systems to enhance customer satisfaction.
