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For Companies At a Glance
- Tasks: Welcome customers, provide exceptional service, and support club operations in a vibrant fitness environment.
- Company: Join the exciting team at the brand new 1Rebel Leadenhall studio.
- Benefits: Enjoy unlimited access to classes, team socials, and discounts on merchandise.
- Why this job: Be part of a dynamic team and make a positive impact on customers' fitness journeys.
- Qualifications: Strong customer service skills and a passion for fitness are essential.
- Other info: Great opportunity for career growth and becoming a 1Rebel trainer.
Job Description
Are you passionate about fitness and thrive in dynamic environments? Do you want the opportunity to work at a brand new 1Rebel studio? If so, we have the perfect role for you!
We are hiring for our newest 4 concept studio opening in December, 1Rebel Leadenhall (EC3). As a Front of House, you will be an essential part of our Leadenhall team, bringing exceptional customer service and a welcoming atmosphere to a brand new site within the company. What we’re looking for: Versatility : Working in a fast paced environment, within our new studio launching Reshape, Ride, Reformer Reset Stage Presence : Be the welcoming smile customers look forward to seeing when they enter the club; providing 10* customer service to new and returning customers supporting on all enquiries Customer Focus: A passion for providing exceptional service and creating positive customer experience Collaboration : Work closely with a diverse team, learning everything there is to know about the club + its customers Communication : Communicate with teams + manager to effectively manage your time, with a co-operative attitude towards in-club teams, trainers, head office + customers Reliability : Dependable and punctual, with a professional attitude and experience As a Front of House, no day will look the same, but you can expect to be undertaking the following responsibilities: Greet check-in every customer to their class Conduct club tours for prospective members proactively sell memberships or promotions Opening + Closing clubs with an understanding of how to reconcile daily takings in club Deal with any customer queries in a timely and precise manner, escalating when appropriate Ensure all club daily documents and tasks are completed and maintained Sell and make high quality protein shakes, handling pre-ordered shakes and shakes purchased on the ground Sell and promote retail Maintain clean, safe, functional club areas, including the changing rooms, wet areas, water station, bar area, club, retail and reception Ready to jump in for last minute cover support Requirements SKILLS AND EXPERIENCE Strong availability throughout December for training/studio set up for opening Demonstrate outstanding Customer Service skills Maintain professional behaviour working effectively as a team player Possess excellent communication skills, both verbal and written, with the ability to show empathy and keep calm Proactive approach to work with the ability to prioritise work in fast-paced environments Cooperative attitude towards the in-club team, trainers, head office and any contractors working on site A passion for fitness and enjoyment of the club environment Benefits Working in a fun, energetic, gym environment Unlimited access to 1Rebel classes Regular team socials, nights out, and the best Christmas parties around!
Opportunity to gain gym experience and become a 1Rebel trainer Discount on merchandise
Front of House - 1Rebel Leadenhall employer: 1Rebel
Contact Detail:
1Rebel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House - 1Rebel Leadenhall
✨Tip Number 1
Get to know the studio vibe! Before your interview, pop by the 1Rebel Leadenhall and soak in the atmosphere. Chat with current staff and customers to understand what makes this place tick. This will help you connect better during your interview.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. We want to see that you can bring that 10* service to our team!
✨Tip Number 3
Be ready to demonstrate your teamwork! During the interview, share how you've collaborated with others in fast-paced environments. We love a candidate who can jump in and support their teammates when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the 1Rebel family. Don’t miss out on this opportunity!
We think you need these skills to ace Front of House - 1Rebel Leadenhall
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let your love for fitness shine through! We want to see how excited you are about working in a dynamic environment like 1Rebel. Share any relevant experiences that highlight your enthusiasm for the fitness industry.
Highlight Your Customer Service Skills: Since you'll be the welcoming smile at our studio, make sure to emphasise your customer service experience. We’re looking for those who can provide 10* service, so share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Front of House role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity at 1Rebel Leadenhall. We can’t wait to hear from you!
How to prepare for a job interview at 1Rebel
✨Know the Studio Inside Out
Before your interview, make sure you research 1Rebel and its unique offerings. Familiarise yourself with the four concepts: Reshape, Ride, Reformer, and Reset. This will show your passion for fitness and help you speak confidently about how you can contribute to the team.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This is crucial for a Front of House role, so be ready to impress!
✨Demonstrate Team Spirit
Collaboration is key in a fast-paced environment like 1Rebel. Be prepared to discuss how you work well in a team and support your colleagues. Share experiences where you’ve contributed to a positive team atmosphere or helped out when needed.
✨Practice Your Communication Skills
Since communication is vital for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend. Focus on being friendly and approachable, as these traits are essential for making customers feel welcome.