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- Tasks: Welcome customers, provide exceptional service, and support club operations.
- Company: Join the vibrant team at 1Rebel Leadenhall, a dynamic fitness studio.
- Benefits: Enjoy unlimited gym access, team socials, and discounts on merchandise.
- Why this job: Be part of an energetic environment and kickstart your fitness career.
- Qualifications: Strong customer service skills and a passion for fitness.
- Other info: Flexible hours with opportunities for growth and training.
Are you passionate about fitness and thrive in dynamic environments? We are hiring for our newest 4 concept studio opening in December, 1Rebel Leadenhall (EC3).
What we’re looking for:
- Versatility: Working in a fast paced environment, within our new studio launching Reshape, Ride, Reformer & Reset.
- Stage Presence: Be the welcoming smile customers look forward to seeing when they enter the club; providing 10* customer service to new and returning customers & supporting on all enquiries.
- Customer Focus: A passion for providing exceptional service and creating positive customer experience.
- Collaboration: Work closely with a diverse team, learning everything there is to know about the club and its customers.
- Communication: Communicate with teams and manager to effectively manage your time, with a co-operative attitude towards in-club teams, trainers, head office and customers.
- Reliability: Dependable and punctual, with a professional attitude and experience.
Responsibilities:
- Greet & check-in every customer to their class.
- Conduct club tours for prospective members & proactively sell memberships or promotions.
- Opening and closing clubs with an understanding of how to reconcile daily takings in club.
- Deal with any customer queries in a timely and precise manner, escalating when appropriate.
- Ensure all club daily documents and tasks are completed and maintained.
- Sell and make high quality protein shakes, handling pre-ordered shakes and shakes purchased on the ground.
- Sell and promote retail.
- Maintain clean, safe, functional club areas, including the changing rooms, wet areas, water station, bar area, club, retail and reception.
- Ready to jump in for last minute cover support.
Skills & Experience:
- Strong availability throughout December for training/studio set up for opening.
- Demonstrate outstanding Customer Service skills.
- Maintain professional behaviour working effectively as a team player.
- Possess excellent communication skills, both verbal and written, with the ability to show empathy and keep calm.
- Proactive approach to work with the ability to prioritise work in fast-paced environments.
- Cooperative attitude towards the in-club team, trainers, head office and any contractors working on site.
- A passion for fitness and enjoyment of the club environment.
Benefits:
- Working in a fun, energetic, gym environment.
- Unlimited access to 1Rebel classes.
- Regular team socials, nights out, and the best Christmas parties around!
- Opportunity to gain gym experience and become a 1Rebel trainer.
- Discount on merchandise.
Front of House - 1Rebel Leadenhall in City of London employer: 1Rebel
Contact Detail:
1Rebel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House - 1Rebel Leadenhall in City of London
✨Tip Number 1
Get to know the vibe of 1Rebel! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle queries or complaints. Being able to demonstrate your ability to provide top-notch service will definitely impress them.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in fast-paced environments. They want to see that you can work well with a diverse team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the 1Rebel family!
We think you need these skills to ace Front of House - 1Rebel Leadenhall in City of London
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let your love for fitness shine through! We want to see how excited you are about joining our dynamic team at 1Rebel Leadenhall. Share any relevant experiences that highlight your enthusiasm for the fitness world.
Highlight Your Customer Service Skills: We’re all about providing top-notch customer service, so make sure to showcase your experience in this area. Talk about times when you’ve gone above and beyond for customers, as we want team members who can create positive experiences for everyone who walks through our doors.
Be Yourself and Show Your Personality: At 1Rebel, we value authenticity! Don’t be afraid to let your personality come through in your application. Whether it’s a fun anecdote or a unique perspective, we want to know what makes you, you!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at 1Rebel
✨Know Your Fitness Stuff
Make sure you brush up on your fitness knowledge before the interview. Familiarise yourself with the different classes offered at 1Rebel, like Reshape, Ride, Reformer, and Reset. Being able to chat about these concepts will show your passion for fitness and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a customer or handled a tricky situation. This will demonstrate your commitment to delivering that 10* customer service they’re looking for.
✨Be Ready to Collaborate
Since teamwork is key in this role, be prepared to discuss how you work well with others. Share experiences where you’ve collaborated effectively with a team, especially in fast-paced environments. This will highlight your ability to fit into their dynamic culture.
✨Dress the Part
First impressions matter! Dress smartly but comfortably for your interview. Since it’s a fitness environment, showing that you understand the vibe of the club can go a long way. Plus, it’ll help you feel more confident during the interview!