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For Companies At a Glance
- Tasks: Greet customers, conduct tours, and provide top-notch service in a vibrant fitness studio.
- Company: Join the exciting team at the brand new 1Rebel Leadenhall studio.
- Benefits: Unlimited access to classes, team socials, and discounts on merchandise.
- Why this job: Be part of a dynamic environment where your passion for fitness shines.
- Qualifications: Strong customer service skills and a love for fitness are essential.
- Other info: Great opportunity to gain experience and potentially become a 1Rebel trainer.
Overview
Are you passionate about fitness and thrive in dynamic environments? Do you want the opportunity to work at a brand new 1Rebel studio? If so, we have the perfect role for you! We are hiring for our newest 4 concept studio opening in October, 1Rebel Leadenhall (EC3).
As a Front of House, you will be an essential part of our Leadenhall team, bringing exceptional customer service and a welcoming atmosphere to a brand new site within the company.
What we’re looking for:
- Versatility: Working in a fast paced environment, within our new studio launching Reshape, Ride, Reformer & Reset
- Stage Presence: Be the welcoming smile customers look forward to seeing when they enter the club; providing 10* customer service to new and returning customers & supporting on all enquiries
- Customer Focus: A passion for providing exceptional service and creating positive customer experience
- Collaboration: Work closely with a diverse team, learning everything there is to know about the club + its customers
- Communication: Communicate with teams + manager to effectively manage your time, with a co-operative attitude towards in-club teams, trainers, head office + customers
- Reliability: Dependable and punctual, with a professional attitude and experience
Responsibilities
As a Front of House, no day will look the same, but you can expect to be undertaking the following responsibilities:
- Greet & check-in every customer to their class
- Conduct club tours for prospective members & proactively sell memberships or promotions
- Opening + Closing clubs with an understanding of how to reconcile daily takings in club
- Deal with any customer queries in a timely and precise manner, escalating when appropriate
- Ensure all club daily documents and tasks are completed and maintained
- Sell and make high quality protein shakes, handling pre-ordered shakes and shakes purchased on the ground
- Sell and promote retail
- Maintain clean, safe, functional club areas, including the changing rooms, wet areas, water station, bar area, club, retail and reception
- Ready to jump in for last minute cover support
Qualifications
SKILLS AND EXPERIENCE
- Strong availability throughout October*
- Demonstrate outstanding Customer Service skills
- Maintain professional behaviour working effectively as a team player
- Possess excellent communication skills, both verbal and written, with the ability to show empathy and keep calm
- Proactive approach to work with the ability to prioritize work in fast-paced environments
- Cooperative attitude towards the in-club team, trainers, head office and any contractors working on site
- A passion for fitness and enjoyment of the club environment
- Working in a fun, energetic, gym environment
- Unlimited access to 1Rebel classes
- Regular team socials, nights out, and the best Christmas parties around!
- Opportunity to gain gym experience and become a 1Rebel trainer
- Discount on merchandise
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Front of House - 1Rebel Leadenhall employer: 1Rebel Limited
Contact Detail:
1Rebel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House - 1Rebel Leadenhall
✨Tip Number 1
Get to know the studio vibe! Before your interview, pop by the 1Rebel Leadenhall and soak in the atmosphere. This will help you understand what makes the place tick and give you some great talking points when you meet the team.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. We love hearing about how you’ve created positive experiences, so be ready to share those stories!
✨Tip Number 3
Be prepared to demonstrate your versatility. The role is all about jumping in wherever needed, so think of times when you’ve adapted quickly to changes or taken on different tasks. This will show us you’re ready for the fast-paced environment at 1Rebel.
✨Tip Number 4
Don’t forget to highlight your passion for fitness! Whether it’s your favourite workout or how you stay active, let us know what drives your enthusiasm for the gym. It’s all about creating that welcoming atmosphere we pride ourselves on!
We think you need these skills to ace Front of House - 1Rebel Leadenhall
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let your love for fitness shine through! Share any personal experiences or stories that highlight why you’re excited about working in a dynamic gym environment like 1Rebel.
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. We want to see how you've gone above and beyond to create positive experiences for customers in the past. Use specific examples to make your application stand out!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for someone who can bring a welcoming atmosphere to our studio, so show us what makes you unique and how you can contribute to our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the 1Rebel family!
How to prepare for a job interview at 1Rebel Limited
✨Know the Studio Inside Out
Before your interview, make sure to research 1Rebel and its unique offerings. Familiarise yourself with the four concepts: Reshape, Ride, Reformer, and Reset. This will show your passion for fitness and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond for a customer, as this role is all about creating positive experiences for members.
✨Demonstrate Team Spirit
Since collaboration is key in this role, be ready to discuss how you work well in a team. Share experiences where you supported colleagues or contributed to a group effort, highlighting your cooperative attitude.
✨Be Ready for Fast-Paced Scenarios
Expect questions about how you handle high-pressure situations. Prepare to discuss times when you had to prioritise tasks quickly or manage multiple responsibilities at once, showcasing your versatility and reliability.