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- Tasks: Welcome customers, provide exceptional service, and support club operations in a vibrant fitness environment.
- Company: Join the exciting team at the brand new 1Rebel Leadenhall studio.
- Benefits: Unlimited access to classes, discounts on merchandise, and fun team socials.
- Why this job: Be part of a dynamic team and make a positive impact in the fitness community.
- Qualifications: Passion for fitness, strong customer service skills, and a cooperative attitude.
- Other info: Great opportunity for career growth and becoming a 1Rebel trainer.
Are you passionate about fitness and thrive in dynamic environments? Do you want the opportunity to work at a brand new 1Rebel studio? If so, we have the perfect role for you! We are hiring for our newest 4 concept studio opening in December, 1Rebel Leadenhall (EC3). As a Front of House, you will be an essential part of our Leadenhall team, bringing exceptional customer service and a welcoming atmosphere to a brand new site within the company.
What we’re looking for:
- Versatility: Working in a fast paced environment, within our new studio launching Reshape, Ride, Reformer & Reset
- Stage Presence: Be the welcoming smile customers look forward to seeing when they enter the club; providing 10* customer service to new and returning customers & supporting on all enquiries
- Customer Focus: A passion for providing exceptional service and creating positive customer experience
- Collaboration: Work closely with a diverse team, learning everything there is to know about the club + its customers
- Communication: Communicate with teams + manager to effectively manage your time, with a co-operative attitude towards in-club teams, trainers, head office + customers
- Reliability: Dependable and punctual, with a professional attitude and experience
As a Front of House, no day will look the same, but you can expect to be undertaking the following responsibilities:
- Greet & check-in every customer to their class
- Conduct club tours for prospective members & proactively sell memberships or promotions
- Opening + Closing clubs with an understanding of how to reconcile daily takings in club
- Deal with any customer queries in a timely and precise manner, escalating when appropriate
- Ensure all club daily documents and tasks are completed and maintained
- Sell and make high quality protein shakes, handling pre-ordered shakes and shakes purchased on the ground
- Sell and promote retail
- Maintain clean, safe, functional club areas, including the changing rooms, wet areas, water station, bar area, club, retail and reception
- Ready to jump in for last minute cover support
SKILLS AND EXPERIENCE
- Strong availability throughout December for training/studio set up for opening
- Demonstrate outstanding Customer Service skills
- Maintain professional behaviour working effectively as a team player
- Possess excellent communication skills, both verbal and written, with the ability to show empathy and keep calm
- Proactive approach to work with the ability to prioritise work in fast-paced environments
- Cooperative attitude towards the in-club team, trainers, head office and any contractors working on site
- A passion for fitness and enjoyment of the club environment
- Working in a fun, energetic, gym environment
- Unlimited access to 1Rebel classes
- Regular team socials, nights out, and the best Christmas parties around!
- Opportunity to gain gym experience and become a 1Rebel trainer
- Discount on merchandise
Front of House - 1Rebel Leadenhall in City of London employer: 1Rebel Limited
Contact Detail:
1Rebel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House - 1Rebel Leadenhall in City of London
✨Tip Number 1
Get to know the vibe of 1Rebel! Before you step into that interview, check out their social media and website. Understanding their culture will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle queries or complaints. Role-playing with a friend can help you feel more confident when it’s your turn to shine at the Front of House.
✨Tip Number 3
Show off your passion for fitness! Whether it's sharing your favourite workout or discussing how you stay motivated, let your enthusiasm for the gym environment come through in your conversations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your interest and professionalism. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House - 1Rebel Leadenhall in City of London
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let your love for fitness shine through! Share any personal experiences or stories that highlight why you’re excited about working in a dynamic environment like 1Rebel.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into our team and what makes you the perfect Front of House!
Be Personable and Professional: Remember, you’ll be the welcoming smile for our customers! Use a friendly tone in your application while maintaining professionalism. Show us that you can communicate effectively and create a positive atmosphere.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at 1Rebel Limited
✨Know the Brand
Before your interview, take some time to research 1Rebel and its unique concepts like Reshape, Ride, Reformer, and Reset. Understanding their brand values and what makes them stand out will help you connect with the interviewers and show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues. This will demonstrate your ability to create a welcoming atmosphere and handle inquiries effectively.
✨Emphasise Teamwork
Collaboration is crucial in a fast-paced environment like 1Rebel. Be ready to discuss how you've worked successfully in teams before. Highlight your cooperative attitude and any experiences where you supported colleagues or contributed to a positive team dynamic.
✨Be Ready for a Dynamic Environment
Since no day will look the same, prepare yourself to discuss how you handle change and adapt quickly. Share specific instances where you thrived in a dynamic setting, showcasing your versatility and proactive approach to work.