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- Tasks: Lead a dynamic Technical Support team, ensuring top-notch customer support and issue resolution.
- Company: Join a global AI powerhouse recognised for innovation and rapid growth in the tech sector.
- Benefits: Enjoy a competitive salary, healthcare, hybrid working, and bonus days off.
- Why this job: Be part of a fast-paced environment where your leadership can make a real impact.
- Qualifications: Bachelor's or Master's degree in a technical field with 2+ years of management experience.
- Other info: Ideal for those passionate about AI and eager to drive change in a growing company.
The predicted salary is between 75000 - 100000 £ per year.
A global market-leading AI company is seeking a Technical Support Manager to join their dynamic and growing Support Team. Growing at a rapid pace and having raised a significant amount during a recent Series C funding round in 2024, they have been recognized internationally as an AI powerhouse.
The Technical Support Manager role combines excellent team leadership with the systems thinking to provide streamlined, world-class customer support. The Technical Support team acts as the first response to customer issues, managing tickets from start to finish, dealing with minor issues themselves and ensuring that more technical problems receive adequate oversight.
The Technical Support Manager will be a confident leader, acting as a point of escalation for customers, a liaison across commercial, customer-facing and technical sides of the business who feels comfortable in a dynamic, fast-paced environment managing a global team.
Responsibilities:- Manage the Technical Support team with oversight of the entire customer support process.
- Ensure the Support team is scaling to meet the requirements of a fast-growing company; champion the use of technology internally to meet growing demands.
- Prioritise customers and issues, across strategic accounts and the entire customer base; act as an escalation point, liaise and troubleshoot with customers as required.
- Run a data-informed support function, reporting directly to management on the actions of the team.
- Bachelor's or Master's degree in a scientific, technical or engineering discipline, with a 2:1 or above.
- Extensive support experience, including ideally 2+ years of relevant management experience, preferably in a high-growth and/or SaaS company.
- Experience communicating with both technical and senior management.
- Excellent interpersonal and communication skills, both verbal and written.
- Enthusiasm for innovation, experimentation and self-development in the field of legal AI.
Technical Support Manager employer: 1PGR
Contact Detail:
1PGR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager
✨Tip Number 1
Familiarise yourself with the latest trends in AI and SaaS. Being knowledgeable about current technologies and innovations will not only help you in interviews but also demonstrate your enthusiasm for the field.
✨Tip Number 2
Network with professionals in the AI and tech support sectors. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within their companies.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Think of specific examples where you've successfully led a team through challenges, as this role requires strong management skills.
✨Tip Number 4
Showcase your problem-solving abilities during discussions. Be ready to share instances where you've effectively resolved customer issues or improved processes, as this is crucial for a Technical Support Manager.
We think you need these skills to ace Technical Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and management. Emphasise any roles where you've led teams or improved customer support processes, especially in a SaaS environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and your ability to manage a dynamic team. Mention specific examples of how you've successfully handled customer issues and improved support functions in previous roles.
Highlight Relevant Qualifications: Clearly state your educational background, particularly if you have a degree in a scientific, technical, or engineering discipline. Include any certifications or training that are relevant to the role.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with both technical teams and senior management. This could be through project reports, presentations, or team meetings.
How to prepare for a job interview at 1PGR
✨Showcase Your Leadership Skills
As a Technical Support Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others.
✨Understand the Company’s AI Products
Familiarise yourself with the company's AI offerings and how they impact customer support. Being able to discuss their products intelligently will show your genuine interest and help you connect with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer escalations. Think of specific scenarios from your past experience where you resolved complex issues or improved processes.
✨Highlight Your Data-Driven Approach
Since the role involves running a data-informed support function, be ready to discuss how you've used data to drive decisions in previous roles. Share examples of metrics you've tracked and how they influenced your team's performance.
