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- Tasks: Lead a dynamic customer support team and enhance customer experience with innovative solutions.
- Company: Join a global AI powerhouse recognised for its rapid growth and innovation.
- Benefits: Negotiable salary, healthcare, laptop, bonus days off, and hybrid working options.
- Why this job: Make a real impact in a fast-paced environment while leading a global team.
- Qualifications: 7+ years of experience in customer support management, preferably in SaaS.
- Other info: Exciting opportunity for career growth in a cutting-edge tech company.
The predicted salary is between 60000 - 84000 £ per year.
1 week ago Be among the first 25 applicants
Location – Central London / Hybrid
Salary & Benefits – Negotiable Depending on experience + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working)
Job Type – Customer Support, Management, Full-time, Permanent
A global market-leading AI company, is seeking a Director of Customer Support join their dynamic and growing Support Team. Growing at a rapid pace and having raised a significant amount during a recent Series C funding round in 2024, they have been recognized internationally as an AI powerhouse.
The Director of Customer Support role combines excellent team leadership with the systems thinking to provide streamlined, world class customer support.
The Customer Support team acts as the first response to customer issues, managing tickets from start to finish, dealing with minor issues themselves and ensuring that more technical problems receive adequate oversight.
The Director of Support will be a confident leader, acting as a point of escalation for our customers, a liaison across commercial, customer-facing and technical sides of the business who feels comfortable in a dynamic, fast-paced environment managing a global team.
Responsibilities
– Manage the Support team with oversight of the entire customer support process
– Ensure the Support team is scaling to meet the requirements of a fast-growing company; an champion of using technology internally to meet our growing demands
– Prioritise customers and issues, across strategic accounts and the entire customer base; act as an escalation point, liaise and troubleshoot with customers as required
– Run a data-informed support function, reporting directly to management on the actions of the team
Requirements
– Bachelor\’s or Master\’s degree in a scientific, technical or engineering discipline, with a 2:1 or above.
– 7+ years of experience, including 2+ years of relevant management experience, preferably in a high-growth and/or SaaS company
– Experience communicating with both technical and senior management
– Excellent interpersonal and communication skills, both verbal and written
– Enthusiasm for innovation, experimentation and self-development in the field of legal AI
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology and Management
-
Industries
Software Development
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Director of Customer Support employer: 1PGR
Contact Detail:
1PGR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Director of Customer Support role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer support philosophy and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s not just qualified but genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to articulate your leadership style and how you’ve successfully managed teams in the past. Use specific examples that showcase your ability to handle challenges and drive results in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing that Director of Customer Support position.
We think you need these skills to ace Director of Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director of Customer Support role. Highlight your leadership experience and any relevant achievements in customer support or management. We want to see how you can bring value to our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how your background aligns with our needs. Let us know what excites you about joining StudySmarter and how you can contribute to our growth.
Showcase Your Communication Skills: As a Director, strong communication is key. In your application, demonstrate your ability to communicate effectively with both technical teams and customers. We love seeing examples of how you've successfully navigated complex situations in the past!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at StudySmarter. Don’t miss out on this opportunity!
How to prepare for a job interview at 1PGR
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent achievements. Understanding their position in the AI market and their customer support philosophy will help you tailor your responses and show genuine interest.
✨Showcase Your Leadership Skills
As a Director of Customer Support, you'll need to demonstrate your leadership experience. Prepare specific examples of how you've successfully managed teams, resolved conflicts, and improved processes in previous roles. This will highlight your capability to lead a growing support team.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on relevant technologies and systems used in customer support. Be ready to discuss how you've leveraged technology to enhance customer experiences and streamline operations in past positions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future plans for customer support, how they measure success, or what challenges they currently face. This shows your strategic thinking and eagerness to contribute.
