Director of Customer Support

1 week ago Be among the first 25 applicants Location – Central London / Hybrid Salary an champion of using technology internally to meet our growing demands – Prioritise customers and issues, across strategic accounts and the entire customer base; act as an escalation point, liaise and troubleshoot with customers as required – Run a data-informed support function, reporting directly to management on the actions of the team Requirements – Bachelor’s or Master’s degree in a scientific, technical or engineering discipline, with a 2:1 or above. – 7+ years of experience, including 2+ years of relevant management experience, preferably in a high-growth and/or SaaS company – Experience communicating with both technical and senior management – Excellent interpersonal and communication skills, both verbal and written – Enthusiasm for innovation, experimentation and self-development in the field of legal AI Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology and Management Industries Software Development Referrals increase your chances of interviewing at 1PGR by 2x Get notified about new Director Customer Support jobs in London Area, United Kingdom . London, England, United Kingdom 3 days ago London, England, United Kingdom 2 days ago Director, Direct Support (London, United Kingdom) London, England, United Kingdom 1 week ago Director, Customer Experience