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For Companies At a Glance
- Tasks: Guide customers to maximise their investment in security and privacy with 1Password.
- Company: Join a fast-growing, innovative cybersecurity company trusted by over 180,000 businesses.
- Benefits: Enjoy competitive health benefits, generous PTO, and a remote-first work environment.
- Why this job: Make a real impact on digital safety while collaborating with a curious and driven team.
- Qualifications: Fluent in English and German with 4+ years in SaaS Customer Success.
- Other info: Be part of a culture that values collaboration, feedback, and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle, Red Bull Racing and the Utah Mammoth. At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign‑in is secure, and every device is trusted.
Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long‑term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK.
What We’re Looking For
- Must communicate in English and German fluently and in written form.
- A proven track record with a minimum of 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement.
- Effective communication skills over email, the phone, or even a video call.
- Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency.
- Experienced in collaborating with C‑Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization.
- You have experience managing revenue retention – supporting your customers to drive tool adoption and prevent risk within your book of business.
What You Can Expect
- Month 1 – Get to know the product, our culture, the Customer Success processes, and the people you’ll be working with.
- Month 3 – Can guide medium to large customers through achieving their desired goals using your product expertise.
- Month 6 – Have developed your best personal approach and rhythm, analysed the Customer Success processes to maximize your customer engagement.
Our Culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution.
What We Offer
- Health and wellbeing: Competitive health benefits, generous PTO policy.
- Growth and future: RSU program for most employees, retirement matching program.
- Community: Paid volunteer days, peer‑to‑peer recognition through Bonusly.
- Remote‑first work environment.
Equal‑Opportunity Employer
1Password is proud to be an equal‑opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect.
Senior Customer Success Manager, Commercial (German) employer: 1Password
Contact Detail:
1Password Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager, Commercial (German)
✨Tip Number 1
Network like a pro! Reach out to current employees at 1Password on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by understanding 1Password's products inside out. Familiarise yourself with their features and how they help businesses. This will show you’re genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your communication skills! Since this role involves engaging with customers, try role-playing common scenarios with a friend. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Customer Success Manager, Commercial (German)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in SaaS or tech, especially how you've managed customer relationships and driven value. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since effective communication is key in this role, demonstrate your ability to convey complex ideas simply. Use clear, concise language in your application, and don’t forget to mention your fluency in English and German. We love a good communicator!
Highlight Your Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. Share examples of how you've identified customer needs and provided solutions in your previous roles. This will show us that you’re proactive and ready to make an impact!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at 1Password
✨Know Your Product Inside Out
Before the interview, make sure you understand 1Password's features and benefits thoroughly. Familiarise yourself with how it enhances productivity and security for businesses. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Senior Customer Success Manager, effective communication is key. Prepare to discuss how you've successfully engaged with customers in the past, especially in strategic calls. Use examples that highlight your ability to listen, empathise, and pivot conversations when necessary.
✨Prepare Insightful Questions
Think of open-ended questions that show your curiosity about the company and its culture. Ask about their approach to customer success or how they measure customer satisfaction. This not only shows your interest but also helps you gauge if the company aligns with your values.
✨Demonstrate Your Problem-Solving Skills
Be ready to share specific examples of how you've identified opportunities for growth and driven value for your customers. Highlight any challenges you've faced and how you overcame them, as this will showcase your adaptability and strategic thinking.
