Sales Support Specialist

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1Password is building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign‑in is secure, and every device is trusted. We innovate the market‑leading enterprise password manager and pioneer Extended Access Management, a cybersecurity category built for the way people and AI agents work today. Over 175,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

About the Role

As a Sales Support Specialist you will be the operational backbone of our EMEA Channel organization. You’ll work closely with Channel Managers, Distributors, and Partners to deliver exceptional support, streamline processes, and help the team execute with precision. This is a remote opportunity within the UK.

Responsibilities

• Serve as the primary point of contact for Channel Managers, Distributors, and Partners, ensuring prompt, high‑quality support across all sales operations.
• Manage dedicated sales support mailboxes, triaging and resolving incoming requests efficiently.
• Oversee partner program operations, including applications, lead queues, and deal registrations, maintaining accuracy and timely follow‑up.
• Support the quoting process by helping generate and validate accurate, timely quotes for partners and internal stakeholders.
• Collaborate with Direct Sales and cross‑functional teams to ensure seamless deal progression and process alignment.
• Prepare and maintain QBR materials for Tier 1 Channel Partners, compiling performance data and reports.
• Analyze data to identify trends, insights, and opportunities to improve partner and distributor performance.
• Contribute to process improvement initiatives, identifying opportunities to enhance efficiency and consistency.
• Track and manage Not‑for‑Resale (NFR) licenses as part of partner enablement operations.

Qualifications

• Experience in sales support, customer service, or administrative roles within a B2B or channel‑focused environment.
• Strong analytical, organizational, and multitasking skills with a focus on accuracy and timely execution.
• Excellent written and verbal communication skills with a professional and helpful demeanor.
• Proficiency with CRM systems and Google Workspace (Gmail, Docs, Sheets, Slides); advanced Sheets skills are an asset.
• Adaptability to learn new systems and technologies quickly.
• A proactive, detail‑oriented approach and the ability to thrive in a fast‑paced, collaborative environment.

What We Offer

• Health and wellbeing: competitive health benefits, generous PTO policy, and maternity and parental leave top‑up programs.
• Growth and future: RSU program for most employees, retirement matching program, and free 1Password account.
• Community: paid volunteer days, peer‑to‑peer recognition through Bonusly, and a remote‑first work environment.

Our Approach to Work

Remote and in‑person collaboration are both valued. Some roles are remote‑first with an expectation of working from home most of the time; others are in‑office with an expectation of being on‑site regularly. Occasional travel may be required for department‑wide offsites, quarterly meetings, and periodic customer events.

Our Culture

1Password prioritizes collaboration, clear communication, receptiveness to feedback, and alignment with core values: keep it simple, lead with honesty, and put people first. We look for experts who thrive in ambiguity, are curious, and deliver results. AI is embedded in our culture, and employees are encouraged to learn best practices and apply AI meaningfully.

Equal Opportunity Employer

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse, and equitable workplace built on trust, support, and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken, or veteran status.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak with your talent acquisition partner or email us at nextbit@agilebits.com and we will meet your needs.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies to assist in the initial screening of employment applications and improve our recruitment process. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing the accompanying form.