At a Glance
- Tasks: Build strong customer relationships and ensure their success with Transmit Security's solutions.
- Company: Join a leading tech company focused on secure digital identity journeys.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and flexible remote work options.
- Other info: Dynamic environment with a commitment to diversity and inclusion.
- Why this job: Be part of an innovative team making a real impact in the tech industry.
- Qualifications: Experience in B2B SaaS Customer Success and strong technical knowledge in identity technologies.
The predicted salary is between 40000 - 50000 £ per year.
Transmit Security gives businesses the modern tools they need to build secure, trusted and end-to-end digital identity journeys to innovate and grow. Transmit Security serves many of the world’s largest banks, insurers, retailers, and other leading brands, collectively responsible for more than $1.3 trillion in annual commerce. If you thrive in a dynamic environment, have a proven history of leadership, excel at technical problem-solving, and are passionate about building lasting customer relationships, we invite you to be an integral part of our dedicated team.
As a Technical Account Manager, you will build key customer technical and business relationships, enabling customers to fully utilise the Transmit platform to drive customer adoption and success. You will use your extensive leadership experience, deep technical and problem-solving skills to partner with other internal Transmit teams to deliver a world-class customer experience.
What You'll Do:
- Ensure our customer’s success and adoption of Transmit Security’s solutions.
- Build knowledge of customer’s environments and use cases to become the customer’s champion at Transmit Security.
- Understand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers’ desired outcomes.
- Champion the onboarding experience of new customers and drive time-to-value and ROI for customers by partnering with Product, Research & Development and Professional Services teams to deliver world-class product integrations.
- Identify and drive resolution of technical roadblocks for customers, helping them realise the value of Transmit products.
- Develop a deep technical understanding of Transmit’s products, their features, functions and architect solutions to address customers' business and security needs.
- Lead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers' evolving needs.
- Help manage and shape customer technical response during incidents, ensuring internal action is being executed urgently.
- Present product roadmap and confirm alignment with the customer's business goals and priorities.
- Participate in Quarterly Business Reviews with the Customer to highlight progress, opportunities for expansion, address blockers and enhance our partnership.
- Act as a trusted technical adviser to the customer to strengthen customer relationships.
- Develop and lead in-person, remote and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transfer.
- Work with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the account.
- Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success.
What you need:
- Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions.
- Previous experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes and procedures is a plus, and strongly preferred.
- Demonstrated ability to develop and nurture executive level relationships within customer organisations, as well as internally.
- A track record of successfully working with all levels of cross-functional internal teams leading technical projects and resources. This role will require light Project Management skills; demonstrated experience is a plus.
- Deep and proven technical knowledge in Risk/Fraud and Identity and Access technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys).
- Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworks.
- Technical curiosity to learn new bleeding edge technologies and platforms, and apply this knowledge to support customers in their journey with Transmit.
- Strong communication/presentation skills within all levels of management.
- Experience developing, executing and driving adoption of key strategic initiatives across cross-functional teams.
- Strong organisational skills and the ability to manage competing priorities with minimal supervision.
- Agility to adapt to quickly changing technical, business and market needs.
- Willingness to travel as needed to support customer engagements in EMEA (up to once a month).
Benefits:
- Competitive salary.
- Comprehensive benefits package including health, dental, and vision insurance.
- Dynamic and collaborative work environment with a focus on innovation.
- Flexible work arrangements and remote work options.
Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We encourage diversity and embrace our employees’ differences in age, colour, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Identity Security - Technical Account Manager - £40,000 - £50,000 A Year - Remote in Paisley
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including 1Password, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through 1Password
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at 1Password. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Remote Identity Security - Technical Account Manager - £40,000 - £50,000 A Year - Remote in Paisley
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at 1Password insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to 1Password that you’re committed to staying ahead in the game.
How to prepare for a job interview at 1Password
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at 1Password to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at 1Password.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
