IT Ops Analyst, Support

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

If you’re excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

As an IT Ops Analyst (Support), you’ll be the go-to person for making technology work smoothly at 1Password. Reporting to our IT Ops Manager (Support), you’ll support your teammates with timely, thoughtful help - whether it’s resolving support tickets, improving workflows, or proactively finding ways to make internal tools more efficient. You’ll work across teams to ensure everyone can focus on what they do best, knowing their tech experience is secure, reliable, and well-supported. This is a remote opportunity based in the UK.

What we’re looking for:

• 2-5 years of experience in an IT role within a remote-first, SaaS-driven environment using macOS and/or Windows.
• Demonstrated success adapting to change and maintaining service excellence in fast-paced, high-growth companies.
• Experience with scalable ticketing systems including automated workflows and integrations to other systems.
• Strong written communication skills with a track record of translating technical issues into clear, accessible language for both technical and non-technical users.
• A natural curiosity and thoughtful approach to helping others - you ask “why” and care about getting it right, not just getting it done.
• Proven ability to identify and refine internal IT processes, improving efficiency and delivering a better end-user support experience.
• Known for being a curious, proactive learner who takes initiative to level up and share knowledge across teams.
• Consistently applies attention to detail to catch edge cases, maintain documentation, and prevent recurring issues.
• Familiarity with 1Password (or similar tools) as a user or advocate is a bonus.

What you can expect:

• Serve as a member of the IT Support team, focusing on ad hoc support and service provisioning requests through our ticketing system.
• Provide world-class customer support that not only solves problems but also encourages and educates users.
• Prioritise and manage multiple incoming requests efficiently, maintaining a high level of responsiveness and follow-through.
• Handle a high volume of incoming support requests (~15–20 per day) with a focus on thoughtful triage, clear prioritisation, and critical thinking in ambiguous situations.

Process Enhancement and Documentation

• Collaborate with peers to enhance IT support processes and procedures.
• Identify gaps in current processes and provide feedback and suggestions to peers, as well as the IT Operations and Engineering teams.
• Document updated processes and knowledge base content to support ongoing documentation growth.

Team Work

• Participate in regular team meetings, retrospectives, and planning sessions to share insights, review challenges, and celebrate successes.
• Support a team-first culture by providing peer feedback, helping onboard new team members, and pitching in when others need assistance.
• Contribute to a psychologically safe and inclusive environment where everyone can bring their full selves to work and feel heard.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our culture

At 1Password, we prioritise collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact.

If you’re looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn’t just encouraged at 1Password—it’s an essential part of how we will be successful at 1Password.

Our approach to remote work

We believe in the power of remote work, but recognise that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of most roles. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.

What we offer

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

• Health and wellbeing
• Maternity and parental leave top-up programs
• Generous PTO policy
• Four company-wide wellness days

Growth and future

• Company equity for all full-time employees
• Retirement matching program
• Free 1Password account

Community

• Paid volunteer days
• Employee-led inclusion and belonging programs and ERGs
• Peer-to-peer recognition through Bonusly

You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we’re experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you’ve got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process.