At a Glance
- Tasks: Guide customers through technical onboarding and ensure their long-term success with 1Password.
- Company: Join a leading cybersecurity company recognised for innovation and collaboration.
- Benefits: Enjoy competitive salary, health benefits, generous PTO, and equity options.
- Other info: Remote-first culture with opportunities for growth and mentorship.
- Why this job: Make a real impact on digital safety while working with cutting-edge technology.
- Qualifications: 6+ years in a customer-facing technical role with strong communication skills.
The predicted salary is between 71000 - 103000 £ per year.
1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
The Technical Account Management team ensures customers realize long-term value from their 1Password investment. We combine technical expertise with customer advocacy, guiding organizations from implementation through adoption, expansion, and renewal. Our team partners closely with Onboarding and Implementation, Customer Success Managers, Product, Support, and Enablement to ensure customers experience a seamless journey post-sale.
As a Staff Technical Account Manager, you’ll own the technical side of the post-sale customer lifecycle. You’ll guide implementations, drive adoption, and act as a trusted technical advisor on identity, access, device trust, and SaaS security, driving tangible outcomes for our customers and helping shape the future of access management. You’ll take on our most strategic and complex accounts, mentor your fellow team members, and influence how we scale customer engagement, processes, and best practices across the organization.
What we're looking for:
- 6+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B environment.
- Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey with the most complex customer requirements.
- Strong communication, storytelling, and demo skills.
- Extensive experience driving customer adoption, expansion, or renewal through proactive technical engagement.
- Advanced understanding of modern security frameworks and identity protocols (e.g., SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR.
- Must be able to work autonomously in a remote-first environment, while collaborating cross-functionally as a trusted subject matter expert in your domain.
- Strong familiarity with AI technologies and the ability to advise customers on evolving product roadmaps.
What you can expect:
- Own our most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
- Lead technical implementation, including integrations, configuration, and security reviews.
- Act as the technical advisor for our most complex accounts, ensuring customers are set up for long-term success.
- Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value while minimizing contraction/churn.
- Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem.
- Mentor other team members, contribute to enablement, and shape scalable processes.
This is a remote opportunity within the UK.
Our culture at 1Password prioritises collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect.
Remote Staff Technical Account Manager in Craigavon employer: 1Password
1Password is an exceptional employer that champions a remote-first culture, fostering collaboration and innovation while prioritising employee well-being. With competitive benefits including generous PTO, health coverage, and a robust RSU programme, employees are empowered to grow in their careers while contributing to a mission that enhances digital security for millions. Join a team that values curiosity, adaptability, and excellence, where your expertise will shape the future of cybersecurity in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Staff Technical Account Manager in Craigavon
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and cybersecurity space. Attend virtual meetups or webinars related to 1Password's mission. You never know who might have a lead on that perfect role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical expertise, especially in identity and access management. This can be a great conversation starter during interviews.
✨Tip Number 3
Prepare for the interview by understanding 1Password’s products inside out. Familiarise yourself with their features and how they align with modern security frameworks. This will help you demonstrate your passion and knowledge during the chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the 1Password team.
We think you need these skills to ace Remote Staff Technical Account Manager in Craigavon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Staff Technical Account Manager role. Highlight your relevant experience in customer-facing technical roles and how it aligns with 1Password's mission to enhance digital security.
Showcase Your Technical Skills:Don’t shy away from showcasing your technical expertise! Mention your familiarity with identity protocols and modern security frameworks, as these are key to the role. Use specific examples to demonstrate how you've applied these skills in past positions.
Communicate Clearly:Remember, clear communication is crucial! When writing your application, aim to translate complex technical concepts into straightforward language. This will show that you can effectively communicate with both technical and non-technical stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at 1Password!
How to prepare for a job interview at 1Password
✨Know Your Tech Inside Out
As a Staff Technical Account Manager, you'll need to demonstrate a solid understanding of modern security frameworks and identity protocols. Brush up on SSO, SCIM, SAML, and OAuth, and be ready to discuss how they relate to compliance standards like SOC 2 and GDPR.
✨Showcase Your Customer-Centric Approach
1Password values customer obsession, so prepare examples that highlight your experience in driving customer adoption and success. Think about specific instances where you’ve turned complex technical concepts into clear business value for clients.
✨Be Ready to Collaborate
This role involves working closely with various teams, so be prepared to discuss how you've successfully collaborated cross-functionally in the past. Share stories that illustrate your ability to partner with others to achieve common goals.
✨Embrace AI in Your Responses
Since 1Password is keen on leveraging AI, think about how you've used AI technologies in your previous roles. Be ready to discuss how you can advise customers on evolving product roadmaps and how AI can enhance their experience with 1Password.
