Account Specialist, Activation (German)

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle, Red Bull Racing, and the Utah Mammoth. At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign‑in is secure, and every device is trusted. We innovated the market‑leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you’re excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast‑paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

Role Overview

The Account Specialist, Activation plays a crucial role in empowering our very small business customer base as they onboard, adopt, and realize value from 1Password. In this role, you’ll engage with a high volume of customers through a pooled portfolio model, delivering timely, high‑impact assistance that drives successful deployment and activation of 1Password products. You will address inbound customer requests professionally, host 1:many training sessions to guide customers through configuration and best practices, and respond proactively to account health signals via intervention playbooks at key moments. Acting as a coach and strategic advisor, you’ll help customers become more confident in using 1Password and direct them toward self‑serve resources that accelerate their success. This is a remote opportunity within the UK.

What We’re Looking For

• Must be able to communicate in German fluently
• 2+ years in a Customer Success, Account Management, or related role preferably in a SaaS environment
• Ability to thrive in a fast‑paced environment and adapt to changing priorities and demands
• You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights
• You are a detail‑oriented, resourceful, and creative problem‑solver, never losing sight of the “why” behind the “what”
• You are a team player, an effective collaborator, and a self‑starter
• Ability to context switch and manage multiple projects and customer engagements simultaneously
• Ability to communicate effectively across written and verbal channels, tailoring messages for different audiences and segments
• Strong interpersonal skills with a demonstrated ability in building customer relationships

Preferred:

• Experience with 1Password and/or cybersecurity related experience
• Experience with Salesforce, Gainsight, etc. or related

What You Can Expect

• Support a large, pooled portfolio of customers, partnering closely with admins and account owners to understand their goals, guide deployment, and establish healthy usage habits that deepen activation of 1Password.
• Deliver high‑impact, time‑bound engagements across onboarding, activation, and value milestones, ensuring customers receive the right level of guidance at scale through our pooled portfolio model.
• Host and moderate 1:many training webinars, guiding groups of customers through best practices and configuration to support successful onboarding and activation at scale.
• Respond to inbound customer requests in a timely and professional manner, providing clear guidance, resolving issues efficiently, and ensuring a quality customer experience.
• Monitor customer health, addressing signals of risk or opportunity by executing the appropriate playbooks at key intervention points to drive successful outcomes.
• Act as a teacher, empowering and coaching customers to successfully launch and adopt core functionality, and use our self‑serve resources.
• Surface trends, and common themes to help evolve and refine our digital/scaled engagement model.
• Champion the voice of our VSB customers, advocating internally for customer‑informed product enhancements, feature requests, and experience improvements.
• Collaborate cross‑functionally with internal teams such as Solutions, Growth, Renewals, Community, and Support to ensure customer needs are addressed quickly across their lifecycle.

Our Culture

We prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo and is excited to experiment and iterate in search of the best solution. 1Password is not for everyone – our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you’re looking for a place to settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and change, are curious, and above all deliver results.

How We Work With AI

We are committed to leveraging cutting‑edge technology—including AI—to achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn’t just encouraged—it’s an essential part of how we will be successful at 1Password. Candidates are welcome to use AI tools responsibly and thoughtfully during the application process.

Our Approach to Work

We recognize the power of both in‑person collaboration and remote work. Some roles are designated as remote‑first, with an expectation that individuals work from their homes majority of the time, while others are designated as in‑office roles, with an expectation of being on‑site on a regular basis. For all roles, occasional travel may be required, typically to department‑wide offsites, quarterly meetings, and periodic customer events held in Canada, the USA, and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go‑to‑market roles will have an in‑person onboarding in Toronto.

What We Offer

• Health and wellbeing: Maternity and parental leave top‑up programs, Competitive health benefits, Generous PTO policy
• Growth and future: RSU program for most employees, Retirement matching program, Free 1Password account
• Community: Paid volunteer days, Peer‑to‑peer recognition through Bonusly, Remote‑first work environment

Equal Opportunity Employer 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse, and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.