Operations Manager

ABOUT US

1Life is a forward thinking lifestyle and management solutions company that engages with people in local communities to enhance lives through health and wellbeing, physical activity, learning and the arts.

JOB DESCRIPTION

The Operations Manager position is a key role within the Company. This position offers a genuinely rewarding experience and serves as a springboard to a leisure management career in one of the most attractive and fast-growing leisure management companies.

Primary objectives for the Operations Manager will be:

1. To ensure the highest possible standards of Health and Safety and customer care within the Centre.
2. To develop and promote an exciting, innovative leisure programme to increase the usage and profitability of the Centre.
3. To assume shift management responsibility for the centre to maximize overall performance and maintain high standards of customer care.
4. To assist the Centre Manager in financial planning and budget setting to maximize business profitability.
5. To organize and manage the Duty Manager team in the absence of the Centre Manager.

The Operations Manager will focus day-to-day on the following tasks:

1. To deputize for the Centre Manager as requested.
2. To act as a member of the Leisure Centre Management Team on a shift rota system during opening hours of the Centre.
3. To ensure the Leisure Centre is always provided as a clean, high-quality facility with exciting innovative services.
4. To ensure all Health and Safety procedures and responsibilities are carried out at all times.
5. To assist the Contract Manager/Centre Manager in providing appropriate staff training and development.
6. To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
7. To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.
8. To identify and assess the feasibility of new activities that the Centre could provide.
9. To ensure all staff are kept informed of the Centre’s activities and special events.
10. To ensure team meetings are conducted regularly to drive service standards and continuous improvement within the centre.
11. To achieve maximum levels of participation in all courses and activities, monitoring cost-effectiveness and addressing areas of low performance.
12. To produce performance records, statistics, targets, and reports for programming and associated activities.
13. To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and product merchandising.
14. To ensure sufficient staff are available for the safe, high-quality functioning of the Centre.
15. To assist in the management of the Centre’s quality assurance systems and procedures.
16. To coach and teach as required and generally assist with the running of events.
17. To act as a main key holder for the Centre and be responsible for opening and closing the building and emergency call-outs.
18. To undertake any regulatory requirements.
19. To be responsible and accountable for cash handling as required.
20. To have a good understanding of the financial accounts system.
21. To help drive revenue and control expenditure to achieve monthly targets.
22. To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.

THE CANDIDATE

Qualifications, Knowledge and Skills

It is desirable that the post holder has a recognized qualification in Leisure Management, Sports Development, or a related subject. The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium-sized enterprise. A First Aid at Work Qualification and National Pool Lifeguard Qualification are essential. A recognized Pool Plant Operators qualification is desirable or must be obtained within a set period if not held.

Personal Characteristics

1. Will be able to gain acceptance and respect from clients and the teams involved.
2. Will be able to build strong relationships with customers, clients, and employees.
3. Will be able to communicate at different levels of the organization, both listen and direct.
4. Will be able to meet the demands of the role by working additional hours when required.
5. Will be able to demonstrate clear identification with all customer requirements.
6. Will be able to maintain and be committed to good employee relations and deliver quality training.
7. Will be able to perform recreation assistant duties when required.

DBS

The position of Operations Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check.

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