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- Tasks: Manage daily operations, ensuring top-notch customer care and safety standards.
- Company: Join 1Life, a forward-thinking lifestyle and management solutions company.
- Benefits: Gain valuable experience in leisure management with career growth opportunities.
- Why this job: Make a real impact in your community through health and wellbeing initiatives.
- Qualifications: Desirable qualifications in Leisure Management or related fields; NPLQ preferred.
- Other info: Dynamic role with a focus on innovation and community engagement.
The predicted salary is between 30000 - 42000 £ per year.
1Life is a forward thinking lifestyle and management solutions company that engages with people in local communities to enhance lives through health and wellbeing, physical activity, learning and the arts.
The Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary objectives for the Duty Manager will be:
- To ensure the highest possible standards of health and safety and customer care within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.
The Duty Manager will focus day to day on the following tasks:
- To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.
- To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
- To be available to work poolside on a regular shift or as and when required to ensure the delivery of the Centre programme.
- To ensure all Health and Safety procedures and responsibilities are carried out at all times.
- To deputise for the Contract Manager/Centre Manager as requested.
- To assist the Contract Manager/Centre Manager in providing appropriate staff training and development.
- To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
- To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.
- To identify and assess the feasibility of new activities which the Centre could provide.
- To ensure all staff are kept informed of the Centre’s activities and special events.
- To achieve maximum levels of participation in all courses and activities.
- Monitoring cost effectiveness and highlighting and rectifying areas of low performance.
- To produce performance records, statistics, targets and reports for programming and associated activities.
- To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
- To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
- To assist in the management of the Centre’s quality assurance systems and procedures.
- To coach and teach as required and generally assist with the running of events.
- To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
- To undertake any regulatory requirements.
- To be responsible and accountable for cash handling as required.
- To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.
THE CANDIDATE
Qualifications, Knowledge and Skills
- It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject.
- The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise.
- To hold a current NPLQ (National Pool Lifeguard Qualification) and Pool Plant Operators.
Personal
- Will be able to gain acceptance and respect from clients and the teams involved.
- Will be able to build strong relationships with customers, clients and employees.
- Will be able to communicate at different levels of the organisation, both listen and direct.
- Will be able to meet the demands of the role by working additional hours when required.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to maintain and, be committed to good employee relations and deliver quality training.
- Will be able to perform recreation assistant duties when required.
The position of Duty Manager is classed as a regulated post and therefore requires a DBS Disclosure. Where the individual does not hold already hold a DBS Disclosure, it will be necessary for the post holder to be submitted for a DBS check.
Duty Manager employer: 1Life
Contact Detail:
1Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the leisure industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current Duty Managers for a chat. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, bring along a portfolio showcasing your achievements in leisure management. Highlight any innovative programmes you've developed or successful events you've managed.
✨Tip Number 3
Be proactive! If you see a position that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. A little initiative can go a long way in making you stand out from the crowd.
✨Tip Number 4
Prepare for interviews like a champ! Research the company’s values and recent projects. Think about how your experience aligns with their goals, especially in health and safety and customer care. Practise common interview questions and be ready to share specific examples of your past successes.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for health, wellbeing, and leisure shine through. We want to see how much you care about enhancing lives in the community!
Tailor Your CV: Make sure your CV highlights relevant experience in leisure management or customer service. We love seeing how your skills align with our mission at 1Life, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without any fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with 1Life.
How to prepare for a job interview at 1Life
✨Know the Company Inside Out
Before your interview, take some time to research 1Life and its mission. Understand their focus on health, wellbeing, and community engagement. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight how you maintained high standards of customer care and safety.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Think of scenarios related to health and safety or customer complaints, and be ready to discuss how you'd approach these situations effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the leisure programmes they currently offer or how they measure success in customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
