At a Glance
- Tasks: Lead sales and retention strategies to grow membership and enhance member satisfaction.
- Company: TW2 Health and Fitness Club, a premium fitness destination in Twickenham.
- Benefits: Competitive salary, uncapped commission, free gym membership, and career progression.
- Other info: Flexible hours with opportunities for ongoing professional development.
- Why this job: Join a dynamic team and make a real impact on member engagement and community building.
- Qualifications: 2-3 years in sales or retention management within the health and fitness sector.
The predicted salary is between 32000 - 32000 £ per year.
Location: TW2 Health and Fitness Club, Twickenham
Job Type: Full Time
Salary: £32,000 per annum Uncapped OTE
Reports To: General Manager
Role Summary
We are seeking an ambitious results driven Sales and Retention Manager to lead commercial growth and member engagement at our premium health club. In this dual focused leadership role you will drive both ends of the member lifecycle acquiring new members through strategic outreach and local marketing while building robust retention strategies that reduce churn and enhance member satisfaction. You will manage and inspire a team of Membership Advisors working closely with the Fitness and Front of House teams to ensure an outstanding member experience from day one.
Key Responsibilities
- Membership Sales and Revenue Growth
- Lead Generation and Sales Execution: Drive the full sales pipeline from inbound enquiries and digital leads to outreach events, corporate partnerships and community networking.
- Team Leadership
- Recruit, train and mentor the sales team to consistently achieve monthly, quarterly and annual sales targets.
- Tours and Conversions
- Conduct high converting club tours and implement effective consultative sales techniques aligned with our brand values.
- Campaign Strategy
- Collaborate with the marketing team to execute targeted promotional campaigns and seasonal open days.
- Member Retention and Engagement
- Churn Reduction Strategy: Monitor key metrics, attrition rates, class attendance, club usage frequency to identify churn risks and implement targeted intervention campaigns.
- Onboarding Excellence
- Oversee the member onboarding journey induction.
- Member Feedback and Resolution
- Manage member feedback channels, NPS surveys, cancellation requests, exit interviews to address root causes of member drop off.
- Community Building
- Partner with the Group Exercise and Personal Training teams to organise member events, challenges and workshops that foster a strong club community.
- Reporting and Financial Management
- Track and present weekly and monthly performance reports on sales pipelines, conversion rates and net member movement.
- CRM Management
- Maintain full data integrity within our CRM system and optimise membership package sales (e.g. peak vs off peak, corporate tiers, flexible vs annual contracts) to maximize yield per member.
Candidate Requirements
- Essential Experience and Qualifications
- Industry Experience: Minimum 2 to 3 years in sales or retention management within the UK health, fitness or leisure sector, commercial health clubs, boutique studios or public sector leisure trusts.
- Proven Track Record: Demonstrated success in hitting sales targets and implementing measurable retention or churn reduction strategies.
- CRM Proficiency: Experience using health club management software.
- Team Management: Experience supervising, coaching or leading a team in a target driven customer facing environment.
- Skills and Personal Attributes
- Strong commercial acumen and comfortable working with financial targets and KPIs.
- Excellent communication, interpersonal and negotiation skills.
- High emotional intelligence with a genuine passion for fitness, health and customer care.
- Analytical mindset with the ability to turn membership data into actionable operational strategies.
- Flexibility to work weekends, evenings and promotional event days as required.
Benefits and Compensation
- Competitive base salary with an uncapped commission structure.
- Free full health club membership plus family or partner discount.
- Contributory UK Workplace Pension scheme.
- 28 days holiday entitlement including UK bank holidays.
- Career progression opportunities within a growing fitness group.
- Ongoing professional development and training courses.
- In-house and company wide discounts.
Sales Manager - TW2 Health and Fitness Club - Twickenham, London employer: 1Life Management Solutions Ltd
At TW2 Health and Fitness Club, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our Aqua Aerobics Instructors to thrive. Located in the heart of Twickenham, our club offers a supportive environment with opportunities for professional growth, allowing instructors to engage with a diverse community while delivering high-energy fitness sessions. Join us to make a meaningful impact on members' health and well-being, all while enjoying the benefits of a flexible freelance contract.
Contact Details:
1Life Management Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager - TW2 Health and Fitness Club - Twickenham, London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Manager - TW2 Health and Fitness Club - Twickenham, London at 1Life Management Solutions Ltd, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including 1Life Management Solutions Ltd. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Manager - TW2 Health and Fitness Club - Twickenham, London. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Manager - TW2 Health and Fitness Club - Twickenham, London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for 1Life Management Solutions Ltd:When writing your cover letter, make sure to tailor your message specifically for 1Life Management Solutions Ltd. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at 1Life Management Solutions Ltd
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show 1Life Management Solutions Ltd that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show 1Life Management Solutions Ltd that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with 1Life Management Solutions Ltd’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
