Head of IT in London

1inch is the DeFi ecosystem building financial freedom for everyone. 1inch products help users and builders trade, hold and track digital assets - with the self-custody, comprehensive security and the intuitive user experience they need to unlock the potential of true crypto ownership. 1inch protocols and APIs provide core infrastructure across the DeFi industry and beyond.

Location: We prioritise candidates who are based in Dubai then consider those working remotely in one of our European Hub Locations (UK, Spain or Germany).

You will own and improve the company’s corporate IT environment so employees can work securely, efficiently, and with minimal friction. You will lead internal IT operations across service management, workplace technology, user access, equipment lifecycle, vendor management, and AI enablement for internal functions. Your role is to ensure core IT services are reliable, scalable, and well governed, while balancing user experience, security, innovation, and cost. You will work closely with People, Security, Finance, Legal, and department leads to support onboarding, offboarding, access control, procurement, and day‑to‑day IT operations across a global organization. You will also drive adoption of AI tools that improve productivity and workflows, while establishing clear guardrails for secure, compliant, and responsible use. This role is hands‑on in execution, while also responsible for building structure, standards, and a long‑term roadmap for the internal IT landscape.

Key Responsibilities

• Own the internal IT service management setup, including request handling, incident management, prioritization, and SLA tracking.
• Ensure employees receive timely, high‑quality support for workplace technology and access‑related needs.
• Define and improve support processes, service catalogues, and internal documentation.
• Monitor service performance and drive continuous improvement based on trends and feedback.
• Own the corporate IT landscape, including end‑user tools, identity and access setup, collaboration systems, and workplace technology.
• Maintain a clear roadmap for tool standardization, lifecycle management, and process automation.
• Ensure core internal systems are reliable, secure, and fit for business needs.
• Oversee procurement, provisioning, tracking, and lifecycle management of company devices and related equipment.
• Ensure smooth onboarding, role changes, and offboarding through effective equipment and access processes.
• Maintain accurate IT asset inventory and clear ownership records.
• Define hardware standards and replacement cycles aligned with operational and budget needs.
• Manage relationships with IT vendors and service providers, including selection, renewals, performance reviews, and issue escalation.
• Support IT budget planning, cost control, and license optimisation across the corporate IT stack.
• Drive adoption of approved AI tools and automation solutions that improve productivity, service quality, and operational efficiency.
• Establish guardrails for AI usage, including tool approval criteria, data handling standards, access controls, and coordination with Security, Legal, and relevant stakeholders.
• Lead and develop the corporate IT function, including prioritisation, workload planning, and capability building.
• Partner with People, Finance, Legal, Security, and department leaders on company‑wide IT needs.
• Translate business requirements into practical IT solutions, standards, and implementation plans.

Job Requirements

• 10+ years of experience in corporate IT, internal IT, workplace technology, or IT operations roles, including leadership responsibility.
• Proven experience owning or scaling IT service management and internal support operations in a growing technology company.
• Strong understanding of identity and access management, endpoint lifecycle management, SaaS administration, and collaboration tools.
• Experience with IT asset management, procurement processes, and vendor management.
• Track record of improving IT processes, documentation, automation, and service quality.
• Practical experience evaluating, rolling out, or governing AI tools for internal productivity or operational use cases.
• Ability to define pragmatic guardrails for AI adoption, including security, access, compliance, and acceptable use considerations.
• Ability to balance user experience, security, operational reliability, innovation, and cost efficiency.
• Experience working cross‑functionally with People, Finance, Legal, Security, and business stakeholders.
• Hands‑on, pragmatic mindset with the ability to switch between strategic planning and operational execution.

Nice‑to‑Haves

• Experience in Web3, crypto, or other fast‑scaling international technology environments.
• Familiarity with MDM, SSO, device compliance, and zero‑touch provisioning practices.
• Experience implementing or improving ITIL‑based service management processes.
• Exposure to audit, compliance, or policy‑driven IT control environments.
• Experience with automation for onboarding, access management, or IT support workflows.

Why work for us?

• Join a young, creative team in a fast‑paced and supportive environment.
• We’re open to new ideas — if you’ve got a vision, pitch it and make it happen.
• Enjoy competitive pay that matches your skills and experience.
• Be part of a company that’s shaping the future of DeFi.
• Take time when you need it — we offer unlimited vacation days.
• Get fully compensated for your work gear — we’ll set you up for success.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.