At a Glance
- Tasks: Lead a dynamic team, ensure exceptional customer service, and maintain a welcoming atmosphere.
- Company: Join the vibrant Toasteé team known for its friendly culture.
- Benefits: Enjoy discounted or free food and employee discounts.
- Other info: Flexible shifts available with opportunities for growth and teamwork.
- Why this job: Be part of a fun environment while developing leadership skills and making customers smile.
- Qualifications: Experience in hospitality is a plus; training provided for barista skills.
The predicted salary is between 18900 - 23100 £ per year.
We are seeking a committed and reliable Supervisor to join our Toasteé team.
In this role, you will be assisting the Manager leading the team, enforcing a welcoming atmosphere and providing exceptional service.
Your responsibilities will include assisting with food preparation, overseeing the tea, and maintaining a clean and organised environment.
Duties
Customer Service
- Greet all customers in a friendly and professional manner.
- Take orders accurately and provide information on menu items, including allergens.
- Serve food and drinks promptly and courteously.
- Handle customer feedback and resolve minor issues in a calm and professional way.
Barista & Food Preparation
- Prepare high quality espresso based and specialty drinks to specification.
- Prepare in house sauces and hot products safely and to company standards of quality and presentation.
- Ensure consistency and presentation of all beverages meets company standards.
- Stay informed about seasonal specials and promotional items.
Shop Presentation & Hygiene
- Keep the store clean, tidy, and well stocked at all times.
- Maintain attractive displays of baked goods.
- Assist with clearing tables, dishwashing, and general upkeep during busy periods.
Team Collaboration
- Communicate effectively to manage workflow during peak times.
- Help with training and supporting new team members when needed.
- Working with the Marketing Team to produce content for social media platforms.
Leadership & Training
- Support the training and development of confectioners.
- Motivate and lead the team to maintain high performance and morale.
- Stock & Inventory Management
- Monitor stock levels and place orders to prevent shortages.
- Ensure proper storage and handling of ingredients and products.
- Conduct inventory checks and report discrepancies.
Compliance and Safety
- Follow all food safety and hygiene regulations.
- Adhere to company policies and health and safety procedures.
Qualifications and Skills
- Level 2 Food Safety & Hygiene Certificate is preferred.
- Previous experience in hospitality or customer service.
- Barista skills are a plus, but full training will be given.
- A friendly, enthusiastic, and professional approach.
- Strong communication.
- Job Types: Full-time, Part-time
Benefits
- Discounted or free food
- Employee discount
Schedule
- Day shift
- Monday to Friday
- Weekend availability
- #J-18808-Ljbffr
Supervisor employer: 1996 Group
Toasteé is an exceptional employer that prioritises a positive work culture and employee growth, making it an ideal place for aspiring managers. With a focus on excellent customer service and team performance, employees benefit from comprehensive training, flexible scheduling, and the opportunity to lead a motivated team in a vibrant environment. Located in a bustling area, Toasteé offers unique advantages such as discounted meals and a supportive atmosphere that fosters both personal and professional development.
