At a Glance
- Tasks: Lead a dynamic team, ensure exceptional customer service, and maintain a welcoming atmosphere.
- Company: Join the vibrant Toasteé team known for its friendly culture.
- Benefits: Enjoy discounted or free food and employee discounts.
- Other info: Flexible shifts available with opportunities for growth and teamwork.
- Why this job: Be part of a fun environment while developing leadership skills and making customers smile.
- Qualifications: Experience in hospitality is a plus; training provided for barista skills.
The predicted salary is between 18900 - 23100 £ per year.
We are seeking a committed and reliable Supervisor to join our Toasteé team.
In this role, you will be assisting the Manager leading the team, enforcing a welcoming atmosphere and providing exceptional service.
Your responsibilities will include assisting with food preparation, overseeing the tea, and maintaining a clean and organised environment.
Duties
Customer Service
- Greet all customers in a friendly and professional manner.
- Take orders accurately and provide information on menu items, including allergens.
- Serve food and drinks promptly and courteously.
- Handle customer feedback and resolve minor issues in a calm and professional way.
Barista & Food Preparation
- Prepare high quality espresso based and specialty drinks to specification.
- Prepare in house sauces and hot products safely and to company standards of quality and presentation.
- Ensure consistency and presentation of all beverages meets company standards.
- Stay informed about seasonal specials and promotional items.
Shop Presentation & Hygiene
- Keep the store clean, tidy, and well stocked at all times.
- Maintain attractive displays of baked goods.
- Assist with clearing tables, dishwashing, and general upkeep during busy periods.
Team Collaboration
- Communicate effectively to manage workflow during peak times.
- Help with training and supporting new team members when needed.
- Working with the Marketing Team to produce content for social media platforms.
Leadership & Training
- Support the training and development of confectioners.
- Motivate and lead the team to maintain high performance and morale.
- Stock & Inventory Management
- Monitor stock levels and place orders to prevent shortages.
- Ensure proper storage and handling of ingredients and products.
- Conduct inventory checks and report discrepancies.
Compliance and Safety
- Follow all food safety and hygiene regulations.
- Adhere to company policies and health and safety procedures.
Qualifications and Skills
- Level 2 Food Safety & Hygiene Certificate is preferred.
- Previous experience in hospitality or customer service.
- Barista skills are a plus, but full training will be given.
- A friendly, enthusiastic, and professional approach.
- Strong communication.
- Job Types: Full-time, Part-time
Benefits
- Discounted or free food
- Employee discount
Schedule
- Day shift
- Monday to Friday
- Weekend availability
- #J-18808-Ljbffr
Supervisor employer: 1996 Group
Toasteé is an exceptional employer that prioritises a positive work culture and employee growth, making it an ideal place for aspiring managers. With a focus on excellent customer service and team performance, employees benefit from comprehensive training, flexible scheduling, and the opportunity to lead a motivated team in a vibrant environment. Located in a bustling area, Toasteé offers unique advantages such as discounted meals and a supportive atmosphere that fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 1996 Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 1996 Group
Don't be shy about reaching out to 1996 Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 1996 Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 1996 Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
