At a Glance
- Tasks: Lead the Toasteé team to deliver excellent customer service and maintain a welcoming environment.
- Company: Join a vibrant coffee shop with a focus on community and quality.
- Benefits: Enjoy discounted or free food and employee discounts.
- Other info: Flexible schedule with opportunities for growth in a dynamic environment.
- Why this job: Be a key player in creating memorable customer experiences and leading a passionate team.
- Qualifications: Experience in quick service restaurant management and strong leadership skills.
The predicted salary is between 24300 - 29700 £ per year.
We are seeking a welcoming and strong leader to manage our Toasteé team. In this role the Manager will ensue excellent customer service is provided, enforce efficient workflows, team performance, and compliance with health and safety standards. The manager is also responsible for meeting financial goals and creating a welcoming and professional environment.
Duties:
Customer Service:
- Greet all customers in a friendly and professional manner.
- Take orders accurately and provide information on menu items, including allergens.
- Serve food and drinks promptly and courteously.
- Handle customer feedback and resolve minor issues in a calm and professional way.
Shop Presentation & Hygiene:
- Keep the store clean, tidy, and well stocked at all times.
- Maintain attractive displays of baked goods.
- Assist with clearing tables, dishwashing, and general upkeep during busy periods.
Operations Management:
- Open and close the shop according to the schedule.
- Ensure the coffee shop is clean, organised, and well stocked.
- Oversee the preparation and presentation of food and beverages.
- Quality checking products are up to company standards.
Team Leadership:
- Recruit, train, and manage Toastee staff
- Schedule shifts and monitor staff performance.
- Foster a positive and motivated work environment.
Customer Experience:
- Handle customer inquiries and resolve complaints.
- Maintain high standards of service quality and ensure customer satisfaction.
Financial Management:
- Monitor and manage budgets, sales targets, and expenses.
- Conduct daily cash reconciliations and manage inventory.
- Analyse sales reports and suggest strategies to boost revenue.
Compliance and Safety:
- Ensure compliance with health, safety, and food hygiene regulations.
- Conduct routine inspections and maintain necessary certifications.
Marketing and Promotions:
- Develop and implement promotional campaigns to attract customers.
- Collaborate on social media marketing and community outreach initiatives.
Qualifications and Skills:
- Level 3 Food Safety & Hygiene certificate is preferred.
- Proven experience in quick service restaurant management.
- Strong leadership and organisational abilities.
- Excellent customer service and communication skills.
- Strong coffee knowledge
- Ability to work under pressure and resolve conflicts effectively.
Job Types: Full-time
Benefits:
- Discounted or free food
- Employee discount
Schedule:
- 48 hours a week
- 5 days a week
- Flexibility to work weekends
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Manager employer: 1996 Group
Toasteé is an exceptional employer that prioritises a positive work culture and employee growth, making it an ideal place for aspiring managers. With a focus on excellent customer service and team performance, employees benefit from hands-on training, flexible scheduling, and the opportunity to lead a motivated team in a vibrant coffee shop environment. Additionally, staff enjoy perks such as discounted meals and a supportive atmosphere that encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 1996 Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 1996 Group
Don't be shy about reaching out to 1996 Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 1996 Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 1996 Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
