At a Glance
- Tasks: Be the welcoming face of our family office and ensure smooth daily operations.
- Company: Join a warm, professional team in Central London.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Other info: Perfect for someone who thrives in a fast-paced, collaborative setting.
- Why this job: Make a real impact by delivering exceptional service and supporting a busy office.
- Qualifications: Previous experience in reception or administration, with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a polished, proactive and highly organised Front of House and Administrative Assistant to join a Private Family office and adjoined serviced offices. A warm and welcoming team based in Central London. Acting as the face of the business, you will play a key role in ensuring the smooth day-to-day running of the serviced offices, delivering exceptional front‑of‑house service to visitors, tenants and colleagues alike, as well as assist with Family Office with administration and organisation. This is a varied position combining reception, office administration and facilities coordination, alongside providing ad hoc support to the Chief of Staff and wider Executive Assistant team. The successful candidate will be personable, service‑driven and confident managing multiple priorities, with a genuine willingness to assist wherever required. Working closely with the Facilities Manager and wider team, you will help maintain a professional, efficient and welcoming office environment, building strong relationships with tenants, suppliers and visitors whilst ensuring the office operates seamlessly. This role would suit someone who takes pride in delivering an outstanding level of service, has excellent attention to detail and enjoys being at the heart of a busy office.
DUTIES TO INCLUDE
- Meeting and greeting visitors and acting as a professional first point of contact
- Assisting tenants with day‑to‑day requests and ensuring a consistently high level of service
- Working closely with the Facilities Manager to support the smooth running of the building
- Supporting with general office administration and facilities coordination
- Maintaining office supplies, including kitchen stock, refreshments and consumables
- Purchasing office supplies and coordinating deliveries
- Distributing incoming post and liaising with couriers
- Processing invoices and liaising with the finance team
- Filing receipts and maintaining accurate administrative records
- Assisting with ad‑hoc administrative projects and office tasks
- Booking restaurants, making reservations and arranging hospitality
- Organising taxis and travel arrangements as required
- Supporting with diary administration where necessary
- Assisting with meetings, team events and hospitality arrangements
- Providing overflow support to the Chief of Staff and Executive Assistant team
- Coordinating office purchases and maintaining supplier relationships
ESSENTIAL CRITERIA
- Previous experience in a Receptionist/Front of House, Office Assistant or Office Administration role
- Experience working within a professional office environment
- Exceptional organisational skills with strong attention to detail
- Professional, polished and personable presentation
- Excellent written and verbal communication skills
- Proactive, flexible and service‑oriented with a positive, can‑do attitude
- Ability to manage multiple tasks and prioritise an ever‑changing workload
- Strong customer service skills and a willingness to assist wherever required
- Confident working independently as well as collaboratively within a team
- Strong problem‑solving skills and the ability to use initiative
- Proficient in Microsoft Office, including Outlook, Word and Excel
- Comfortable liaising with senior stakeholders, visitors, suppliers and external contacts
- A proven track record of providing exceptional administrative and customer service support
If this role sounds of interest and you meet the above criteria, please apply with your CV.
FRONT OF HOUSE & ADMIN ASSISTANT FOR FAMILY OFFICE IN CENTRAL LONDON employer: 19 London
Join a dynamic and welcoming team at our Private Family Office in Central London, where you will be at the forefront of delivering exceptional service and support. We pride ourselves on fostering a collaborative work culture that values professionalism and personal growth, offering opportunities for skill development and career advancement. With a focus on maintaining a seamless office environment, you will enjoy a vibrant atmosphere while building strong relationships with colleagues and clients alike.
StudySmarter Expert Advice🤫
We think this is how you could land FRONT OF HOUSE & ADMIN ASSISTANT FOR FAMILY OFFICE IN CENTRAL LONDON
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 19 London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 19 London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace FRONT OF HOUSE & ADMIN ASSISTANT FOR FAMILY OFFICE IN CENTRAL LONDON
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 19 London:Your cover letter is your chance to shine! Tell us why you want to work at 19 London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 19 London!
How to prepare for a job interview at 19 London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
