Permanent Position Company Vehicle/Allowance Provided
Are you an experienced Contracts Manager looking for a long-term opportunity within the social housing repairs and maintenance sector? We are seeking a driven and commercially aware Contracts Manager to oversee the successful delivery of responsive repairs, planned maintenance, void refurbishments, and property improvement programmes.
This is a key leadership role responsible for managing operational teams, driving performance, ensuring compliance, and maintaining excellent client and resident relationships across multiple contracts.
Duties & Responsibilities
- Manage the delivery of social housing repairs, maintenance, and refurbishment contracts
- Lead and support Repairs Supervisors, Operatives, and Subcontractors to achieve contract objectives
- Ensure all works are completed safely, on time, within budget, and to a high standard
- Monitor contract performance against KPIs, SLAs, and client expectations
- Manage operational budgets, forecasts, and profitability targets
- Conduct regular site inspections and quality audits
- Ensure compliance with Health & Safety legislation, company procedures, and client requirements
- Review and implement RAMS (Risk Assessments and Method Statements)
- Build and maintain strong relationships with clients, housing providers, and residents
- Manage resource planning, labour allocation, material costs, and subcontractor performance
- Investigate and resolve escalated complaints and operational issues
- Produce performance reports and attend client review meetings
- Drive continuous improvement and identify opportunities to enhance service delivery
- Ensure compliance with relevant legislation, industry regulations, and contractual obligations
- Support business growth through effective contract management and service excellence
Requirements
- Proven experience as a Contracts Manager, Repairs Manager, Repairs Supervisor, or Senior Manager within social housing repairs and maintenance
- Excellent technical knowledge across multiple trades including carpentry, plumbing, plastering, roofing, decorating, and general building maintenance
- Strong understanding of responsive repairs, planned maintenance, and void property refurbishment
- Experience managing large operational teams, subcontractors, and supervisors
- Proven ability to monitor and improve KPI performance and service delivery
- Excellent understanding of Health & Safety legislation, RAMS, and compliance processes
- Strong commercial awareness with experience managing budgets and contract performance
- Excellent communication, leadership, and organisational skills
- IT proficiency including Microsoft Office and mobile work management systems
- CSCS Card
- SSSTS, SMSTS, and/or IOSH Managing Safely qualification preferred
- Full clean UK driving licence
- Clean DBS check
Package
- Permanent contract
- Competitive salary
- Company vehicle or car allowance
- Fuel card provided
- Paid holiday entitlement
If you are an experienced Contracts Manager with a strong background in social housing repairs and maintenance and a passion for delivering exceptional service, we would love to hear from you.
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Contracts Manager (Social Housing Repairs & Maintenance) in Wallsend employer: 18 Recruitment Limited
Join a dynamic and supportive team dedicated to improving social housing in Ealing, where your skills as an Electrician will be valued and rewarded. We offer competitive benefits, a collaborative work culture, and ample opportunities for professional growth, ensuring you can thrive in your career while making a meaningful impact in the community. With a focus on employee development and a commitment to excellence, this is an ideal workplace for those looking to advance their skills in a fulfilling environment.
