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- Tasks: Lead and oversee repairs and maintenance contracts in social housing.
- Company: Dynamic organisation focused on delivering high-quality services in social housing.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Make a real difference in the community while leading a passionate team.
- Qualifications: Experience in operations management within repairs and maintenance, especially in social housing.
- Other info: Join a collaborative culture that values safety, quality, and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced and commercially minded Operations Manager with proven experience in the social housing sector managing repairs and maintenance construction contracts, to lead and oversee a large-scale repairs and maintenance contract. You’ll be responsible for delivering a high-performing, customer-focused service, managing supervisors, administrators, and field teams to ensure safety, quality, efficiency, and profitability across all areas. Working closely with the client, you’ll drive operational excellence, financial performance, and service improvement.
Key Responsibilities
- Lead the operational delivery of responsive repairs and voids contracts, ensuring financial viability and customer satisfaction
- Manage a multi-disciplinary team including Supervisors, Admins, Resident Liaison Officers, and Subcontractors
- Drive contract performance to meet and exceed KPIs, budgets, and quality targets
- Build and maintain strong relationships with client representatives and resident groups
- Monitor productivity, workflow, and resource allocation to ensure efficiency and right-first-time delivery
- Oversee quality, safety, and environmental standards, promoting a strong health and safety culture
- Ensure works are completed to specification, on time, and within budget
- Provide clear leadership, coaching, and direction to teams to promote engagement and professional development
- Prepare and present reports on performance, profitability, and client satisfaction
- Support innovation and continuous improvement to enhance contract outcomes
- Ensure compliance with company policies, NICEIC, and legislative standards
About You
You’re an experienced operational leader with a background in repairs, maintenance, or construction. You combine strong commercial awareness with a collaborative approach, ensuring your teams perform effectively while maintaining high standards of safety, quality, and resident care.
Requirements
- Proven experience in contract or operations management within the repairs and maintenance sector
- Experience in the social housing sector is required
- Trade or technical background with a good understanding of building maintenance
- Strong knowledge of contract management principles, KPIs, and budget control
- Excellent leadership, communication, and stakeholder management skills
- Ability to manage multiple priorities and lead teams to deliver under pressure
- IT literate and systems driven
- Understanding of Health & Safety legislation and compliance procedures
- Full UK Driving Licence
Apply today by sending your CV. Lead with your operational expertise and help deliver safe, efficient, and high-quality services in the social housing sector.
Operations Manager – Repairs & Maintenance (Social Housing) in Stratford employer: 18 Recruitment Limited
Contact Detail:
18 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager – Repairs & Maintenance (Social Housing) in Stratford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've driven operational excellence and managed teams effectively. This will help you stand out as the ideal Operations Manager they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Manager – Repairs & Maintenance (Social Housing) in Stratford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Operations Manager role. Highlight your background in repairs and maintenance, especially within the social housing sector, to show us you’re the right fit.
Showcase Your Leadership Skills: We want to see how you've led teams in the past. Include examples of how you've managed multi-disciplinary teams and driven performance to meet KPIs. This will help us understand your leadership style and effectiveness.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for key achievements and responsibilities to make it easy for us to see your qualifications at a glance. Clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at 18 Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the social housing sector, especially around repairs and maintenance. Be ready to discuss specific contracts you've managed and how you ensured customer satisfaction while keeping an eye on budgets and KPIs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed multi-disciplinary teams. Think about times when you’ve coached team members or improved team performance, as this will resonate well with the interviewers.
✨Demonstrate Your Commercial Awareness
Be prepared to talk about how you’ve driven financial performance in previous roles. Discuss any innovative strategies you’ve implemented to enhance contract outcomes and how you’ve maintained compliance with health and safety standards.
✨Build Rapport
Since relationship-building is key in this role, think about how you can connect with the interviewers. Share experiences where you’ve successfully collaborated with clients or resident groups, and show that you understand the importance of communication in delivering high-quality services.
