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- Tasks: Lead a high-performing repairs and maintenance service, driving operational excellence and customer satisfaction.
- Company: Dynamic company focused on innovation and strategic growth in the repairs sector.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by shaping operational strategies and inspiring teams to excel.
- Qualifications: Experience in contract management and a strong understanding of building maintenance.
- Other info: Join a fast-paced environment with opportunities for continuous improvement and leadership.
The predicted salary is between 50000 - 65000 £ per year.
Are you a strategic, commercially minded leader who thrives in a fast-paced operational environment? This is an opportunity to take full ownership of a high-performing repairs and maintenance service, driving operational excellence, commercial success, and outstanding customer experience. As Contract Manager, you will lead the end-to-end performance of the service, ensuring delivery against KPIs, compliance standards, financial targets, and long-term strategic goals. You’ll shape the operational strategy, inspire multi-disciplinary teams, and champion continuous improvement and innovation.
What You’ll Be Doing
- Operational Leadership
- Provide clear strategic direction to ensure safe, efficient, and high-quality service delivery.
- Set operational priorities, performance targets, and workstream strategies.
- Lead resource planning, recruitment, supply chain management, and subcontractor strategy.
- Oversee integration of new technologies, process improvements, and service transformation initiatives.
- Maintain accountability for achieving all KPIs and ensuring consistent use of digital reporting platforms.
- Review daily/weekly operational performance including WIP, backlog, jeopardy, follow-ons, voids, and urgent works.
- Lead regular performance meetings, presenting operational, financial, and risk updates.
- Ensure robust adherence to RAMS, training requirements, accreditations, and quality assurance processes.
- Sign off key operational documentation including risk registers, improvement plans, and technical guidance.
- Ensure accurate record-keeping, system utilisation, and reporting across the team.
- Hold full responsibility for the P&L, ensuring profitability and strong financial governance.
- Drive commercial awareness across operational teams, ensuring correct SOR usage and variation control.
- Work closely with Finance and Commercial teams to forecast revenue, manage costs, and track material budgets.
- Lead subcontractor onboarding, performance management, audit checks, and commercial governance.
About You
You’re a results-driven leader with a strong background in contract or operations management within repairs and maintenance. You combine commercial acumen with a commitment to delivering excellent service and building trusted relationships. You will bring:
- Proven experience managing contracts with complex KPI frameworks.
- Strong understanding of building maintenance, repair methodologies, and trade practices.
- A relevant qualification or recognised training within the property repairs and maintenance sector.
- Solid knowledge of Health & Safety legislation and compliance requirements.
- Experience leading multi-disciplinary teams across varied workstreams.
- Familiarity with NHF SOR codes and other pricing models.
- Demonstrable ability to build strong senior-level stakeholder relationships.
Key Skills
- Strategic thinker able to translate vision into operational delivery.
- Inspirational leadership with the ability to drive high performance.
- Highly analytical with strong decision-making capability.
- Excellent communication, negotiation, and stakeholder management skills.
- Proven experience delivering change, transformation, and continuous improvement.
- Strong presentation skills for senior forums and internal boards.
- Resilient, organised, and able to manage competing priorities.
- Confident IT user with experience of job management systems and Microsoft Office.
Contract Manager - Repairs & Maintenance Services in Stratford employer: 18 Recruitment Limited
Contact Detail:
18 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager - Repairs & Maintenance Services in Stratford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the repairs and maintenance sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience with KPIs and operational excellence. Use specific examples from your past roles to demonstrate how you've driven success in similar environments.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent projects. Tailor your answers to show how your strategic thinking and leadership style align with their goals. This will help you stand out as a candidate who truly understands their mission.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s make it happen!
We think you need these skills to ace Contract Manager - Repairs & Maintenance Services in Stratford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Contract Manager. Highlight your experience in repairs and maintenance, focusing on your strategic leadership and operational excellence. We want to see how you've driven performance and achieved KPIs in past roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, managed contracts, and delivered outstanding customer experiences. Keep it engaging and relevant!
Showcase Your Achievements: Don't just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've improved service delivery, managed budgets, or implemented new technologies. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at 18 Recruitment Limited
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators (KPIs) relevant to the role of a Contract Manager. Be ready to discuss how you've successfully managed KPIs in your previous roles and how you plan to achieve them in this position.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in multi-disciplinary teams. Think about times when you inspired your team or drove high performance, and be ready to share these stories during the interview.
✨Demonstrate Commercial Acumen
Brush up on your knowledge of financial governance and P&L management. Be prepared to discuss how you've driven profitability in past roles and how you would approach commercial management in this new position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills and decision-making capabilities. Think through potential challenges you might face in the role and how you would address them, particularly in relation to compliance and operational excellence.