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- Tasks: Join a dynamic team to schedule and plan works efficiently for quality service.
- Company: Fast-paced organisation focused on customer satisfaction and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference by coordinating essential services for residents.
- Qualifications: Experience in call centres, strong multitasking, and communication skills.
- Other info: Supportive environment with a focus on sustainability and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
The Role: Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.
Requirements:
- Experience working in a call centre environment
- Ability to multi-task and meet deadlines and targets
- Excellent communication skills and attention to detail
Responsibilities:
- Providing customer service to residents and customers.
- Arranging appointments for residents with Trades people in a cost effective and organised manner.
- Dealing with queries from residents, changing appointments.
- Rescheduling appointments using our planning tools.
- Logging current jobs onto our job management system/database.
- Working with Supervisors and trades people to organise and schedule work.
- Updating and changing information as the job changes.
- Ordering equipment needed for the job.
- The key person communicating between the resident and maintenance worker.
- Keeping all activity logged and up-to-date in an accurate manner.
- Liaising with staff at customer sites keeping them up-to-date with progress information.
- Follow the company’s policies and procedures at all times.
- Cooperate with colleagues from other Departments in a timely manner if and when necessary.
- Provide information to your line manager in a timely manner when requested to do so.
- Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
- Working predominantly on DRS ensuring operatives days are planned maximising productivity.
- Rearranging works where necessary to optimise the operatives route.
- Receiving phone calls from operatives on site.
- Deploying emergencies to the correct operative – ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances – Supervisors to be made aware when emergencies are passed to OOH.
- Ensuring that operatives are using and updating their PDAs correctly.
- Ensuring jobs raised in the interface are booked in within target.
- Ensuring that all follow on jobs are actioned by the end of the day – all jobs on the operatives schedules are to be red colour and full notes on Rocc.
- Printing and emailing all non PDA operatives works at the end of the working day.
- Back up to all other planners, covering any absences.
If you are interested in a new opportunity get in touch.
Planner/Scheduler employer: 18 Recruitment Limited
Contact Detail:
18 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner/Scheduler
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Planner/Scheduler role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your communication skills and ability to multi-task, just like you would in the job.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. Show them you’re eager to be part of their team!
✨Tip Number 4
Stay organised! Use tools to keep track of your applications and follow-ups. This will help you manage your time effectively and ensure you meet all deadlines, just like you would in a busy scheduling environment.
We think you need these skills to ace Planner/Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your call centre experience and any relevant planning or scheduling roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Planner/Scheduler role. Mention your excellent communication skills and attention to detail, and how they align with our needs at StudySmarter.
Showcase Your Multi-tasking Skills: In your application, give examples of how you've successfully managed multiple tasks in a busy environment. We love seeing candidates who can juggle responsibilities while keeping everything organised and efficient!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at 18 Recruitment Limited
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Planner/Scheduler. Familiarise yourself with scheduling tools and job management systems, as well as the importance of communication between residents and tradespeople. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Multi-Tasking Skills
During the interview, be ready to discuss how you've successfully managed multiple tasks in a busy environment before. Share specific examples from your call centre experience where you met deadlines and targets while maintaining attention to detail. This will demonstrate your ability to thrive under pressure.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, like rescheduling appointments or dealing with customer queries. Think through potential scenarios beforehand and outline your thought process on how you'd approach them. This shows your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for planning, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
