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- Tasks: Lead national operations for social housing maintenance and refurbishment projects.
- Company: Dynamic organisation focused on social impact and operational excellence.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a difference.
- Other info: Join a forward-thinking company committed to innovation and community.
- Why this job: Drive change in social housing while leading a passionate team.
- Qualifications: Experience in senior operational roles and strong leadership skills required.
The predicted salary is between 72000 - 108000 £ per year.
We are seeking a strategic and results-driven Operations Director to lead the national delivery of planned maintenance, responsive repairs, and void property refurbishment across our 500 million social housing portfolio. This executive role is central to driving operational excellence, commercial performance, and customer satisfaction across all service lines.
Key Responsibilities
- Strategic Leadership: Develop and execute operational strategies that align with corporate objectives and deliver sustainable growth across planned, responsive, and voids contracts
- National Oversight: Lead regional operations teams to ensure consistent, high-quality service delivery across all contracts and geographies
- Performance Management: Set and monitor KPIs for productivity, cost control, compliance, and customer satisfaction. Drive continuous improvement and innovation
- Stakeholder Engagement: Build and maintain strong relationships with housing associations, local authorities, and other partners. Ensure contract retention and growth through exceptional service delivery
- Commercial Accountability: Oversee budgets, forecasts, and P&L performance. Collaborate with commercial and finance teams to ensure profitability and value for money
- Compliance & Risk: Ensure full compliance with health & safety, regulatory standards, and contractual obligations. Champion a culture of safety and accountability
- People Leadership: Inspire and lead a high-performing workforce. Promote talent development, succession planning, and a culture of inclusion and excellence
- Digital Transformation: Support the adoption of technology and data-driven decision-making to enhance operational efficiency and customer experience
Skills & Experience
- Proven experience in a senior operational leadership role within the social housing or property services sector
- Strong track record of managing large-scale contracts across planned maintenance, responsive repairs, and voids
- Commercially astute with deep understanding of contract management, compliance, and service delivery
- Exceptional leadership, communication, and stakeholder management skills
- Experience managing multi-site teams and delivering services nationally
- Strategic thinker with the ability to translate vision into operational success
Qualifications
- Degree in Construction Management, Business, or related field (preferred)
- Chartered membership of CIOB, RICS, or equivalent (desirable)
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Operations Director -Social Housing employer: 18 Recruitment Limited
Contact Detail:
18 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director -Social Housing
✨Tip Number 1
Network like a pro! Get out there and connect with people in the social housing sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them achieve their goals. Tailor your answers to show you’re the perfect fit for their strategic vision.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams to success in previous roles. Highlight your ability to inspire others and drive performance – that’s what they want to see in an Operations Director.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Operations Director role!
We think you need these skills to ace Operations Director -Social Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Director. Highlight your experience in social housing and operational leadership, focusing on achievements that align with the key responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and customer satisfaction in previous positions.
Showcase Your Leadership Skills: We want to see your leadership style! In your application, mention how you've inspired teams and managed multi-site operations. Highlight any initiatives you've led that resulted in improved performance or team development.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at 18 Recruitment Limited
✨Know Your Numbers
As an Operations Director, you'll need to demonstrate your understanding of KPIs and financial metrics. Brush up on the key performance indicators relevant to social housing and be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Leadership Style
This role requires exceptional leadership skills. Prepare examples that highlight how you've inspired teams, managed multi-site operations, and fostered a culture of inclusion and excellence. Be ready to discuss your approach to talent development and succession planning.
✨Understand the Market Landscape
Familiarise yourself with current trends and challenges in the social housing sector. Being able to discuss these insights will show your strategic thinking and ability to align operational strategies with corporate objectives.
✨Engage with Stakeholders
Since stakeholder engagement is crucial, think about how you've built relationships with housing associations and local authorities in the past. Prepare to share specific examples of how you've ensured contract retention and growth through exceptional service delivery.