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- Tasks: Lead a high-performing repairs and maintenance service, driving operational excellence and customer satisfaction.
- Company: Dynamic company focused on innovative repairs and maintenance solutions.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Why this job: Shape the future of service delivery while inspiring diverse teams to excel.
- Qualifications: Experience in contract management and a strong understanding of building maintenance.
- Other info: Join a fast-paced environment where your leadership can make a real difference.
The predicted salary is between 50000 - 60000 ÂŁ per year.
Are you a strategic, commercially minded leader who thrives in a fast‑paced operational environment? This is an opportunity to take full ownership of a high‑performing repairs and maintenance service, driving operational excellence, commercial success, and outstanding customer experience. As Contract Manager, you will lead the end‑to‑end performance of the service, ensuring delivery against KPIs, compliance standards, financial targets, and long‑term strategic goals. You will shape the operational strategy, inspire multi‑disciplinary teams, and champion continuous improvement and innovation.
What You’ll Be Doing
- Operational Leadership
- Provide clear strategic direction to ensure safe, efficient, and high‑quality service delivery.
- Set operational priorities, performance targets, and workstream strategies.
- Lead resource planning, recruitment, supply chain management, and subcontractor strategy.
- Oversee integration of new technologies, process improvements, and service transformation initiatives.
- Maintain accountability for achieving all KPIs and ensuring consistent use of digital reporting platforms.
- Review daily/weekly operational performance including WIP, backlog, jeopardy, follow‑ons, voids, and urgent works.
- Lead regular performance meetings, presenting operational, financial, and risk updates.
- Quality, Compliance & Audit
- Ensure robust adherence to RAMS, training requirements, accreditations, and quality assurance processes.
- Sign off key operational documentation including risk registers, improvement plans, and technical guidance.
- Ensure accurate record‑keeping, system utilisation, and reporting across the team.
- Commercial Management
- Hold full responsibility for the P&L, ensuring profitability and strong financial governance.
- Drive commercial awareness across operational teams, ensuring correct SOR usage and variation control.
- Work closely with Finance and Commercial teams to forecast revenue, manage costs, and track material budgets.
- Lead subcontractor onboarding, performance management, audit checks, and commercial governance.
About You
You’re a results‑driven leader with a strong background in contract or operations management within repairs and maintenance. You combine commercial acumen with a commitment to delivering excellent service and building trusted relationships. You will bring:
- Proven experience managing contracts with complex KPI frameworks.
- Strong understanding of building maintenance, repair methodologies, and trade practices.
- A relevant qualification or recognised training within the property repairs and maintenance sector.
- Solid knowledge of Health & Safety legislation and compliance requirements.
- Experience leading multi‑disciplinary teams across varied workstreams.
- Familiarity with NHF SOR codes and other pricing models.
- Demonstrable ability to build strong senior‑level stakeholder relationships.
Key Skills
- Strategic thinker able to translate vision into operational delivery.
- Inspirational leadership with the ability to drive high performance.
- Highly analytical with strong decision‑making capability.
- Excellent communication, negotiation, and stakeholder management skills.
- Proven experience delivering change, transformation, and continuous improvement.
- Strong presentation skills for senior forums and internal boards.
- Resilient, organised, and able to manage competing priorities.
- Confident IT user with experience of job management systems and Microsoft Office.
Contract Manager - Repairs & Maintenance Services employer: 18 Recruitment Limited
Contact Detail:
18 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager - Repairs & Maintenance Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the repairs and maintenance sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operational strategies. Understand their KPIs and compliance standards so you can speak their language. We want you to show them that you’re not just a fit for the role, but that you’re genuinely interested in their mission and goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Highlight your leadership skills and your knack for driving operational excellence. We want you to come across as confident and capable, ready to take ownership of the service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. So, get your application in and let’s get you one step closer to landing that Contract Manager role!
We think you need these skills to ace Contract Manager - Repairs & Maintenance Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contract Manager role. Highlight your operational leadership and commercial management experience, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've driven operational excellence and improved service delivery in your previous roles.
Showcase Your Achievements: Quantify your successes! Whether it’s KPIs met or financial targets achieved, we want to see how you’ve made an impact in your past roles. Numbers speak louder than words!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at 18 Recruitment Limited
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've successfully managed KPIs in your previous roles and how you plan to achieve them in this position.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in multi-disciplinary teams. Think about times when you inspired your team or drove operational excellence, and be ready to share these stories during the interview.
✨Understand Compliance and Quality Standards
Brush up on the relevant compliance standards and quality assurance processes in repairs and maintenance. Be prepared to discuss how you’ve ensured adherence to these standards in past roles and how you would implement them here.
✨Demonstrate Commercial Acumen
Be ready to talk about your experience with P&L management and financial governance. Highlight any strategies you've used to drive profitability and manage costs effectively, as this will show your commercial mindset.