Permanent Position | Company Vehicle/Allowance Provided
Are you an experienced Contracts Manager looking for a long-term opportunity within the social housing repairs and maintenance sector? We are seeking a driven and commercially aware Contracts Manager to oversee the successful delivery of responsive repairs, planned maintenance, void refurbishments, and property improvement programmes.
This is a key leadership role responsible for managing operational teams, driving performance, ensuring compliance, and maintaining excellent client and resident relationships across multiple contracts.
Duties & Responsibilities
Manage the delivery of social housing repairs, maintenance, and refurbishment contracts
Lead and support Repairs Supervisors, Operatives, and Subcontractors to achieve contract objectives
Ensure all works are completed safely, on time, within budget, and to a high standard
Monitor contract performance against KPIs, SLAs, and client expectations
Manage operational budgets, forecasts, and profitability targets
Conduct regular site inspections and quality audits
Ensure compliance with Health & Safety legislation, company procedures, and client requirements
Review and implement RAMS (Risk Assessments and Method Statements)
Build and maintain strong relationships with clients, housing providers, and residents
Manage resource planning, labour allocation, material costs, and subcontractor performance
Investigate and resolve escalated complaints and operational issues
Produce performance reports and attend client review meetings
Drive continuous improvement and identify opportunities to enhance service delivery
Ensure compliance with relevant legislation, industry regulations, and contractual obligations
Support business growth through effective contract management and service excellence
Requirements
* Proven experience as a Contracts Manager, Repairs Manager, Repairs Supervisor, or Senior Manager within social housing repairs and maintenance
* Excellent technical knowledge across multiple trades including carpentry, plumbing, plastering, roofing, decorating, and general building maintenance
* Strong understanding of responsive repairs, planned maintenance, and void property refurbishment
* Experience managing large operational teams, subcontractors, and supervisors
* Proven ability to monitor and improve KPI performance and service delivery
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Contracts Manager (Social Housing Repairs & Maintenance) in Canary Wharf employer: 18 Recruitment Limited
Join a dynamic and supportive team dedicated to improving social housing in Ealing, where your skills as an Electrician will be valued and rewarded. We offer competitive benefits, a collaborative work culture, and ample opportunities for professional growth, ensuring you can thrive in your career while making a meaningful impact in the community. With a focus on employee development and a commitment to excellence, this is an ideal workplace for those looking to advance their skills in a fulfilling environment.
