At a Glance
- Tasks: Join our team to assist tenants with queries and manage repair orders.
- Company: We're a leading social housing provider dedicated to community support.
- Benefits: Enjoy flexible working hours and gain valuable experience in a supportive environment.
- Other info: This role offers a temp-perm opportunity with a focus on sustainability.
- Why this job: Make a real impact in people's lives while developing your skills in a dynamic setting.
- Qualifications: Strong communication skills and experience with Microsoft systems are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our social housing client are looking for an experienced Administrator to join their team in Manchester on a temp-perm basis. Role will involve:
- Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
- Working with Microsoft systems including Excel.
- Using company systems to process orders adequately in order to invoice clients.
- Updating the system with all interactions with residents.
- Processing supervisory or trade reports to determine action required to resolve repairs.
- Resolution of minor complaints at call level.
- Maintain logs and monitor variation requests.
- Maintain and action emails from contract mailboxes.
- Answering payment queries of both sub-contract and client.
- Working with Supervisors and tradespeople to organise and schedule work.
- Ordering equipment needed for the operatives' job.
- Keeping all activity logged and up-to-date in an accurate manner.
- Liaising with staff at customer sites keeping them up-to-date with progress information.
- Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
Ideal candidate will have:
- Excellent Telephone Manner.
- Customer Service focused.
- Excellent Communication skills.
- Ability to identify problems.
- Ability to identify customers’ needs.
- Experience with Microsoft Teams.
- Experience in construction/housing admin environments.
Salary: National Living Wage according to age.
Administrator- Social Housing in Manchester employer: 18 Recruitment Limited
Join our dedicated team in Manchester as an Administrator in the social housing sector, where your contributions directly impact the lives of residents. We pride ourselves on fostering a supportive work culture that values customer service excellence and offers opportunities for professional growth within a meaningful field. With a focus on sustainability and community engagement, we provide a rewarding environment for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator- Social Housing in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like 18 Recruitment Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like 18 Recruitment Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administrator- Social Housing in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to 18 Recruitment Limited.
How to prepare for a job interview at 18 Recruitment Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in 18 Recruitment Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services 18 Recruitment Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
