Administrator- Social Housing

Our social housing client are looking for an experienced Administrator to join their team in Manchester on a temp-perm basis. Role will involve: * Answering calls to tenants in relation to repair works and dealing with queries in an effective manner. * Working with Microsoft systems including Excel * Using company systems to process orders adequately in order to invoice clients. * Updating the system with all interactions with residents * Processing supervisory or trade reports to determine action required to resolve repairs. * Resolution of minor complaints at call level. * Maintain logs and monitor variation request. * Maintain and action emails from contract mailboxes. * Answering payment queries of both sub contract and client. * Working with Supervisors and trades people to organise and schedule work * Ordering equipment needed for the operatives job. * Keeping all activity logged and up-to-date in an accurate manner. * Liaising with staff at customer sites keeping them up-to-date with progress information. * Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance. Ideal candidate will have * Excellent Telephone Manner * Customer Service focused * Excellent Communication skills * Ability to identify problems * Ability to identify customers’ needs * Experience with Microsoft Teams * Experience in construction/housing admin environments Salary National Living Wage according to age