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- Tasks: Manage reservations, greet guests, and ensure a top-notch dining experience.
- Company: Lilibet’s, a stunning seafood-led restaurant in Mayfair.
- Benefits: Guaranteed time off on Christmas, up to 50% discount for friends and family.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Join a passionate team and be part of an exciting new restaurant opening.
- Qualifications: Experience in a leadership role at a busy restaurant and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Previous experience within a high-end restaurant or private members club is essential.
About Us: Lilibet’s is a new seafood-led restaurant set within a beautifully restored Mayfair townhouse — once the birthplace of a young British princess. Inspired by elegance, travel, and timeless hospitality, the venue blends classic British charm with Mediterranean flavours, all served in a series of intimate, story-rich dining spaces. With over 160 covers, the restaurant includes an oyster bar, fireside grill, cocktail bar, and year-round terrace. Guests will experience standout seafood dishes, bold cooking, and refined service in a setting designed to feel like an extraordinary private home.
If you’re passionate about genuine hospitality and excited to be part of our team, we’d love to hear from you.
The Position: As the Reception & Reservations Manager, you will manage the restaurant's reservation system, ensuring accuracy and efficiency in booking and seating arrangements. You will be responsible for maximising revenue in our new restaurant through cover maximisation and cross-selling techniques. You will be a natural at the door, greeting guests warmly, handling enquiries, and assisting with reservations both over the phone and in person. You will partner with the leadership team, the kitchen, and the service staff to ensure an exceptional guest experience in even the busiest periods.
This is a fantastic opportunity for an experienced Reservations leader to be part of an ambitious new opening in the heart of Mayfair.
If you have the following attributes, then we want to hear from you:
- Previous experience in a similar leadership role within a busy London restaurant.
- A high standard of personal presentation with a confident and welcoming personality.
- Have a strong working knowledge of mainstream reservations systems like Sevenrooms.
- Exceptional manners, excellent written skills, and a good command of English.
- Ability to work well under pressure with strong attention to detail in a fast-paced environment.
- Be a team player who is an avid learner and adaptable with an infectious smile.
- Fantastic communication skills, over the phone, on email, and in person.
- Strong organizational skills with the ability to multitask and prioritise effectively.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
Benefits & Culture: Guaranteed time off on Christmas and Boxing Day, we will be closed on these days. Share the joy of our wonderful venue with friends and family with up to 50% discount. Many more.
Reception and Reservations Manager in London employer: 17 Bruton Street
Contact Detail:
17 Bruton Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Reservations Manager in London
✨Tip Number 1
Get to know the restaurant inside out! Familiarise yourself with Lilibet’s menu, atmosphere, and values. When you walk in for your interview, show us that you’re not just another candidate but someone who genuinely connects with our vision.
✨Tip Number 2
Practice your people skills! As a Reception and Reservations Manager, you’ll be the face of our restaurant. Role-play common scenarios with friends or family to nail down your greeting and handling enquiries like a pro.
✨Tip Number 3
Network like a champ! Connect with industry professionals on LinkedIn or attend local hospitality events. You never know who might have a lead or insight into landing that dream role at Lilibet’s.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team and ready to dive into the world of exceptional hospitality.
We think you need these skills to ace Reception and Reservations Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and food. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight your previous experience in high-end restaurants or private members clubs. We’re looking for someone who knows the ropes, so connect your past roles to what we’re doing at Lilibet’s.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your skills and experiences. Remember, we’re busy too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lilibet’s!
How to prepare for a job interview at 17 Bruton Street
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Lilibet’s concept, menu, and atmosphere. This shows genuine interest and helps you answer questions about how you can contribute to the restaurant's unique vibe.
✨Showcase Your People Skills
As a Reception and Reservations Manager, your ability to connect with guests is crucial. Prepare examples of how you've handled guest interactions in the past, especially in high-pressure situations, to demonstrate your friendly and personable nature.
✨Master the Tech
Brush up on your knowledge of reservation systems like Sevenrooms. If you have experience with similar platforms, be ready to discuss how you’ve used them to enhance guest experiences and maximise revenue.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple tasks and priorities effectively. Share specific strategies or tools you use to stay organised, especially during busy periods, to show that you can handle the fast-paced environment at Lilibet’s.