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- Tasks: Manage guest enquiries and reservations for private dining and events with elegance and efficiency.
- Company: Lilibet’s Restaurant, a refined dining destination in Mayfair focused on exceptional cuisine.
- Benefits: Free meals, guaranteed time off for Christmas, birthday leave, and health perks.
- Why this job: Join a passionate team and create memorable experiences in a vibrant restaurant environment.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
- Other info: Dynamic role with excellent career growth and learning opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Join the Team at Lilibet’s Restaurant, Mayfair. Lilibet’s is a refined celebration of the sea, delivering elegant, innovative cuisine inspired by global travels and crafted with a strong focus on seasonality, sustainability, and provenance. Our 160-cover destination features an oyster bar, fireside grill, cocktail bar, and year-round terrace, offering an exceptional dining experience in the heart of Mayfair. We are seeking passionate hospitality professionals who take pride in genuine service and have a love for exceptional food and drink. If you are warm, personable, and driven by excellence, we would be delighted to hear from you.
JOB OVERVIEW: The Sales & Coordinator is responsible for overseeing all incoming guest enquiries across private dining, general reservations, and group bookings. The role acts as a bridge between guest communication and internal operations, ensuring every enquiry is met with warmth, efficiency, and polish. This person will work closely with the Reception & Reservations manager and all other departments to ensure the guest journey is seamless and aligned with Lilibet’s refined standards. A strong understanding of SevenRooms, guest data, pacing and sales conversion is essential.
KEY RESPONSIBILITIES:
- Reservations
- Manage daily reservations via phone, email, and SevenRooms, responding promptly and elegantly.
- Oversee reservation pacing, availability and table allocation across services.
- Tag and flag notable guests, VIPs, and key partners for operational visibility.
- Support with floor plans, pre-service notes and ensure accurate handover to the reception team.
- Manage phone lines, inboxes and booking links with attention to tone and clarity.
- Confirmation calls and profiling guests.
- Respond to all event enquiries (PDR, partial or full buyout) in line with brand voice.
- Issue proposals, booking agreements, deposit links and follow-ups to drive conversions.
- Coordinate with guests for menu choices, dietary requirements and logistical requests.
- Maintain an accurate event calendar, function sheets and internal planning documentation.
- Host show-rounds with professionalism and product knowledge.
- Log all enquiries in our tracker and maintain up-to-date records in SevenRooms.
- Manage deposit and minimum spend tracking for events and large bookings.
BEHAVIOURS:
- Demonstrate genuine dedication to Lilibet’s and show a commitment to delivering exceptional guest experiences.
- Maintain an organised and professional approach to diary and inbox management.
- Consistently act as a brand ambassador, in communication and in-person.
- Be solutions-focused, proactive and calm under pressure.
- Embody warmth, elegance and attentiveness in all interactions.
- Display strong initiative and ownership of responsibilities.
- Adapt positively to the fast-paced, evolving nature of restaurant operations.
Benefits & Culture
We have curated a fantastic selection of work perks so we can be certain to attract the very best people in the industry. This is just the start...
- Inhouse Perks
- Meals on Us - Always
- Opportunity to dine for free with friends
- Refer a Friend, Earn a Reward
- Work-life Balance
- Guaranteed time off on Christmas and Boxing Day, we will be closed on these days.
- Take a paid day off on us to celebrate your birthday in style.
- Health & Wellness – with Hospitality Rewards
- 24/7 Health & Wellbeing Support
- Discounted Gym Memberships
- Exclusive Industry Perks
- Cashback Card
- Shopping Discounts
- Entertainment Deals
- Trade-Specific Discounts
We offer superb learning opportunities delivering the highest standards, great for your career, and a high-end environment to work in. Why not join us?
Event Sales Coordinator in London employer: 17 Bruton Street
Contact Detail:
17 Bruton Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Sales Coordinator in London
✨Tip Number 1
Get to know Lilibet’s vibe! Before you apply, dive into their website and social media. Understanding their brand voice and values will help you connect better during interviews.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to showcase your passion for hospitality and how you can enhance the guest experience at Lilibet’s. Make it personal and engaging!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the team culture and what Lilibet’s really values in their staff.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have a chance to show off your enthusiasm for joining the Lilibet’s family right from the start.
We think you need these skills to ace Event Sales Coordinator in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for hospitality shine through! We want to see that you genuinely care about providing exceptional service and have a passion for food and drink.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and behaviours mentioned in the job description. Highlight your relevant experience and how it aligns with what we’re looking for at Lilibet’s.
Be Personable: Since this role is all about guest communication, use a warm and friendly tone in your written application. We appreciate a personable approach that reflects the elegance and warmth of our brand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at 17 Bruton Street
✨Know Your Stuff
Before the interview, make sure you’re familiar with Lilibet’s Restaurant and its offerings. Understand their focus on seasonality, sustainability, and provenance. This will help you connect your passion for hospitality with their values.
✨Showcase Your Communication Skills
As an Event Sales Coordinator, communication is key. Practice articulating your thoughts clearly and warmly. Be prepared to discuss how you would handle guest enquiries and ensure a seamless experience, reflecting the elegance of Lilibet’s.
✨Demonstrate Proactivity
Think of examples where you’ve taken initiative in previous roles. Whether it’s managing reservations or coordinating events, show that you can be solutions-focused and calm under pressure, just like they expect from their team.
✨Embody the Brand
During the interview, let your personality shine through. Be warm, personable, and driven by excellence. Show them that you can be a brand ambassador, embodying the elegance and attentiveness that Lilibet’s stands for.
