At a Glance
- Tasks: Lead the reception team, manage bookings, and ensure exceptional guest experiences.
- Company: Join Lilibet's, a vibrant hospitality venue with a focus on excellence.
- Benefits: Competitive pay, dynamic work environment, and opportunities for career growth.
- Other info: Fast-paced environment with a supportive team culture.
- Why this job: Step up your career in hospitality and make a real impact on guest satisfaction.
- Qualifications: Experience in senior reception roles and strong leadership skills required.
Lilibet's is looking for an experienced, confident and highly organised Head Receptionist to join our team.
This is a key leadership role within the Reception department. Working closely with the Reception Manager, the Head Receptionist will act as their second-in-command, supporting the day-to-day operation of the department and taking responsibility for the team and reception manager absence .
- Act as the Reception Manager’s , supporting them with the daily running of the department.
- Take responsibility for the Reception operation in the Manager’s absence.
- Lead by example and ensure the reception team delivers a warm, professional and efficient guest experience.
- Support the training, development and supervision of reception team members.
- Assist with rotas, shift planning and the organisation of the reception team.
- Manage guest bookings, enquiries, requests and special occasions to the highest standard.
- Maintain excellent knowledge and confident use of Seven Rooms, ensuring bookings, guest profiles, notes, preferences and reservations are managed accurately.
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Use Triple Seat for event enquiries, bookings and event-related information.
- Have good working knowledge of Adobe InDesign, assisting with menus, guest information, event materials and other reception requirements when needed.
- Ensure all relevant guest and event information is communicated clearly to the wider team.
- Liaise closely with management, events and other departments to ensure smooth operations.
- Handle guest complaints and challenging situations professionally and confidently, finding appropriate solutions wherever possible.
- Monitor standards throughout the shift and address any issues promptly.
- Support the Reception Manager with administrative tasks, reporting and operational projects.
- Assist with events and busy periods, ensuring the team is fully prepared and informed.
- Identify potential issues before they arise and take a proactive approach to resolving them.
- Ensure company procedures and service standards are consistently followed.
- Provide support and guidance to the reception team, creating a positive and professional working environment.
- A confident and natural leader who can motivate and support a team.
- Highly organised with excellent attention to detail.
- An excellent communicator, both verbally and in writing.
- Calm and professional under pressure.
- Confident dealing with guests, colleagues and senior management.
- Comfortable making decisions and taking responsibility without constant supervision.
- A strong problem solver with a practical and proactive approach.
- Reliable, discreet and professional.
- Passionate about hospitality and delivering exceptional guest experiences.
- Flexible and able to adapt to a fast-paced environment.
- Confident using technology and learning new systems.
- Previous experience in a senior reception or hospitality role.
- Strong guest service and communication skills.
- Excellent knowledge of SevenRooms.
- Experience using TripleSeat.
- Working knowledge of Adobe InDesign.
- Strong organisational and administrative skills.
- Experience supervising or supporting a team.
- Ability to work independently and confidently take charge when required.
- Excellent attention to detail.
- Ability to manage multiple priorities in a busy environment.
Assistant Reception and Reservations Manager in London employer: 17 Bruton Street
Join our ambitious restaurant in the heart of Mayfair as a Pastry Chef de Partie, where you'll be part of a dynamic team dedicated to delivering a sophisticated dining experience. We offer a supportive work culture with guaranteed time off on Christmas and Boxing Day, generous discounts for friends and family, and opportunities for personal growth through extensive training programmes. With a focus on employee wellbeing and a vibrant team atmosphere, this is an excellent opportunity for passionate chefs looking to elevate their careers in a prime location.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception and Reservations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 17 Bruton Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 17 Bruton Street
Don't be shy about reaching out to 17 Bruton Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Reception and Reservations Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 17 Bruton Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 17 Bruton Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
