At a Glance
- Tasks: Keep our restaurant running smoothly with admin, systems management, and operational support.
- Company: Join a top UK restaurant known for exceptional hospitality and innovative seafood dining.
- Benefits: Enjoy free meals, guaranteed time off, health perks, and a supportive work environment.
- Other info: Fast-paced environment with opportunities to improve processes and drive efficiency.
- Why this job: Be part of a dynamic team that values excellence and offers great career growth.
- Qualifications: 2+ years in operations or administration, strong multitasking, and IT skills required.
The predicted salary is between 55000 - 55000 £ per year.
About Us
Recognised among the UK's Top 100 Restaurants, we are dedicated to delivering exceptional hospitality through outstanding food, service, and attention to detail. Our environment is fast‑paced, ambitious, and driven by a commitment to excellence at every level. Inspired by global travels and rooted in seasonality, sustainability, and provenance, Lilibet's offers elegant and innovative seafood‑led dining. Our 160‑cover destination features an oyster bar, fireside grill, cocktail bar, private dining room, and year‑round terrace, creating a memorable experience for every guest who walks through our doors. As we continue to grow, we're looking for talented individuals who share our passion for hospitality, operational excellence, and creating exceptional guest experiences.
The Position
We're looking for a highly organised and proactive Operations Manager to help keep our restaurant running smoothly behind the scenes. Working closely with the senior management team, you'll support the day‑to‑day operation through administration, systems management, finance support, stock control, supplier coordination, and compliance. You'll also play a key role in improving processes, implementing systems, and helping drive operational efficiency across the business.
Our Operations Manager will bring:
- At least 2 years’ experience in an operations, administration, office management, or similar hospitality support role.
- Strong administrative, organisational, and multitasking skills, with the ability to support both front and back of house operations.
- Confident IT skills, including Microsoft Office, reporting tools, and operational systems.
- Excellent written and spoken English, with professional communication skills and great attention to detail.
- A proactive, solutions‑focused approach and the ability to stay calm under pressure.
What you will be responsible for:
- Administration & Systems Management
- Act as the primary support contact for POS and operational systems, including Eposability, Oracle, and other hospitality platforms.
- Provide first‑line support for system issues, updates, maintenance, and training.
- Maintain company records, procedures, and operational documentation.
- Improve and implement operational systems and processes.
- Stock Control & Supplier Management
- Coordinate ordering of office supplies, uniforms, equipment, crockery, linen, and other operational items.
- Support purchasing, supplier relationships, stock control, and deliveries.
- Organise weekly stock takes and maintain accurate inventory records.
- Monitor costs and identify opportunities to improve efficiency.
- Health, Safety & Compliance
- Coordinate health and safety administration and compliance processes.
- Manage relationships with consultants, contractors, and pest control providers.
- Monitor audits, maintenance issues, and corrective actions.
- Support managers with safety checks and maintenance schedules.
- Operational Support
- Prepare operational reports and performance trackers.
- Support process improvements and action planning.
- Liaise with management, suppliers, contractors, and external partners.
- Support wider leadership projects as required.
Benefits & Culture
We have curated a fantastic selection of work perks to attract the very best people in the industry. This is just the start...
- Inhouse Perks
- Meals on Us—Always Opportunity to dine for free with a friend
- Work‑life Balance
- Guaranteed time off on Christmas and Boxing Day, we will be closed on these days.
- Take a paid day off on us to celebrate your birthday in style.
- Health & Wellness – with Hospitality Rewards
- 24/7 Health & Wellbeing Support
- Discounted Gym Memberships
- Exclusive Industry Perks
- Cashback Card and Shopping Discounts
- Entertainment Deals
We offer a great job that is good for your career, and a great environment to work in. Why not join us?
Administration and Operations Manager in City of Westminster employer: 17 Bruton Street
At Lilibet's, we pride ourselves on being a top-tier employer in the hospitality industry, offering a vibrant and dynamic work environment that fosters growth and excellence. Our commitment to employee well-being is reflected in our generous benefits, including guaranteed time off during the holidays, health and wellness support, and opportunities for professional development. Join us in creating exceptional dining experiences while enjoying a culture that values teamwork, innovation, and a passion for outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Administration and Operations Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 17 Bruton Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 17 Bruton Street
Don't be shy about reaching out to 17 Bruton Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Administration and Operations Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 17 Bruton Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 17 Bruton Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
