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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot technical issues for users across multiple sites.
- Company: Join a leading organisation in Warwick with a dynamic team.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Why this job: Make a real difference by helping users solve tech problems every day.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
- Other info: Opportunity for career growth and development in a collaborative setting.
The predicted salary is between 30000 - 35000 £ per year.
Location: Warwick (travel to London & other UK offices as required)
Salary: £30,000 - £35,000 (DOE)
167 Solutions is recruiting for a 1st Line / 2nd Line Support Engineer to join a leading organisation based in Warwick. This role provides hands-on IT support across multiple UK sites, working closely with both local and global teams.
Key Responsibilities- Provide first and second-line technical support to onsite and remote users
- Diagnose and resolve hardware, software, and network issues
- Support meeting-room and audio-visual technology
- Log, update, and manage support tickets through the ITSM system
- Escalate issues to senior support teams when required
- Create and maintain clear technical documentation
- Deliver a friendly, professional, and customer-focused service
- Experience in 1st Line or 2nd Line IT support
- Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune
- Ability to support audio-visual and conferencing systems
- Solid understanding of IT service management processes
- Excellent communication and interpersonal skills
- Strong organisational skills with attention to detail
- Full UK driving licence (required due to travel to other offices)
- CompTIA A+
- CompTIA Network+
- ITIL Foundation
Technical Support Engineer in Warwick employer: 167 Solutions Ltd
Contact Detail:
167 Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Warwick
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common technical support questions your way. The more you rehearse, the more confident you'll feel when it’s showtime.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your experience with hardware, software, and customer service. Show them you’re the perfect fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Support Engineer in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how you've tackled troubleshooting and resolved issues, so be specific about your skills with hardware, software, and networks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how your background makes you a great fit for our team. Don't forget to mention your customer-focused approach!
Show Off Your Technical Skills: In your application, be sure to showcase your knowledge of tools like Microsoft 365, Active Directory, and Intune. We love seeing candidates who can demonstrate their technical prowess and understanding of IT service management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 167 Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware, Windows, Microsoft 365, and Active Directory. Be ready to discuss troubleshooting scenarios you've faced in the past and how you resolved them.
✨Showcase Your Customer Service Skills
Since this role is all about providing a friendly and professional service, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you handle difficult situations with ease.
✨Familiarise Yourself with ITSM Processes
Understanding IT service management processes is key. Be prepared to talk about your experience with logging and managing support tickets. If you have experience with specific ITSM tools, mention those too!
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life support situations. Practice how you would diagnose and resolve issues on the spot. This will show your problem-solving skills and ability to think on your feet.
