Job Description: Technical Head of Claims. Location: Remote, UK Based. Type: Permanent, Full-Time 37.5 hours per week.
Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd's of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London market (Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions. Individual will reside in the UK and have Right to Work in the UK.
Job Overview
As Technical Head of Claims, you will oversee the technical claims function across all lines of business. This strategic role works in close partnership with Product and Delivery teams to shape the future of our claim’s services ensuring technical excellence, regulatory compliance, and alignment with evolving market demands. Your leadership will be key to maintaining our position as a provider of best-in-class claims solutions.
Leadership & Oversight
Coach, and develop technical heads across multiple classes (e.g., property, casualty, marine, cyber). Establish and uphold high standards in claims handling, reserving practices, and coverage interpretation. Promote consistency, innovation, and quality across all claims adjusting activities.
Strategic Direction
Work with the Claims Leadership Team to define and evolve the technical claims strategy in response to market trends and client expectations. Represent the business in industry forums, regulatory engagements, and client meetings. Drive thought leadership and contribute to the advancement of London Market claims standards.
Product Collaboration
Collaborate with the Head of Claims Products to co-create new claims-led service offerings. Provide claims expert input into existing product development and enhancements. Ensure product features address claims challenges and deliver tangible value.
Claims Operations Partnership
Work closely with Claims Operations to ensure seamless execution of technical strategies. Align operational processes with technical standards to drive efficiency and consistency. Support the development and implementation of training, workflows, and best practices across operational teams. Foster a collaborative culture between technical and operational teams to enhance service delivery and client outcomes.
Growth & Client Engagement
Support Sales and Product Managers in sustaining and expanding current services and revenue streams. Identify new opportunities for growth and innovation. Manage strategic relationships with key clients.
Governance & Compliance
Ensure adherence to Lloyd's and London Market regulatory requirements, while aligning with client-specific claims philosophies. Lead internal audits, peer reviews, and quality assurance initiatives. Monitor emerging risks and regulatory developments impacting claims operations.
Requirements
We’re looking for people that have Extensive experience in London Market claims, ideally in a senior technical or leadership capacity. Demonstrated ability to advise across multi-class technical teams and deliver strategic impact. In-depth knowledge of claims adjusting, coverage analysis, and dispute resolution. Proficiency with London market systems and regulatory frameworks.
Investment In Training and Development
We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.
Our Culture
Here at Velonetic we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.
Employee Benefits
- Flexible benefits are available.
- There is an option to "flex up and down" on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
- You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.
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Technical Head of Claims employer: 1627 Ins-Sure Svcs Ltd
At Velonetic, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions diversity, inclusion, and employee growth. With a commitment to professional development through comprehensive training and mentorship programs, our team members thrive in an environment that values innovation and collaboration. Located in the vibrant cities of Milton Keynes and London, we provide flexible working arrangements and a competitive benefits package, ensuring our employees can achieve a fulfilling work-life balance while contributing to meaningful projects in the insurance and reinsurance sectors.
