Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the development and implementation of a cutting-edge CRM system for a new private members club.
- Company: Join the founding team at an exclusive Mayfair destination, Les Amis.
- Benefits: Be part of a unique lifestyle brand with growth opportunities in luxury hospitality.
- Why this job: Shape the future of member experiences in a vibrant, entrepreneurial environment.
- Qualifications: 4+ years of CRM experience, strong technical skills, and a passion for member engagement.
- Other info: Collaborative culture with a focus on innovation and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Join the founding team at 16 Charles Street, a new private members club opening in 2026. More than a club, Les Amis is a way of life – an invitation into an international circle of kindred spirits who share a love for the Loulou lifestyle.
This is an opportunity to play a strategic role in the launch of a landmark Mayfair destination — from pre-opening preparations to ongoing operations. In the pre-opening phase, you will work with the Club Director and Head of Project to define CRM features, shaping the CRM development roadmap, and ensure that the implementation follows the agreed plan, timeline, and budget. You will also lead on CRM system implementation and integrations, ensuring all systems work seamlessly together ahead of launch. Post-opening, you will take ownership of the CRM system, members portal, and related digital tools, supporting the Membership team in providing a smooth and personalised experience for all members.
Missions:
- CRM Development & Implementation: Act as the main point of contact between the internal 16CS team (Club Director & Head of Project) and the CRM development team. Oversee the build and implementation of the CRM system — ensuring features, structure, and design meet operational needs. Work with the Club Director and Head of Project to define features to develop and agree on the roadmap. Take over and execute the roadmap once defined, ensuring it is delivered according to plan. Conduct regular checks, testing, and quality control on CRM functionality. Gather and communicate feedback from internal stakeholders. Coordinate requirements for Phase I (membership acquisition) and Phase II (members portal). Ensure timelines are respected and development is completed properly within the defined budget.
- Systems Integration: Supervise all integrations between the CRM and connected systems, liaising with each system's technical teams. Oversee integrations across: Accounting (UK & France): Sage 100, Xero; Email and WhatsApp communications (Outlook & Mailchimp); Payment providers: Adyen; POS & inventory systems: Oracle/Micros/Symphony; Reservation and private hire systems: SevenRooms; Website & membership application forms: Hotspot. Strong involvement with SevenRooms integrations and authority to clean, structure, and maintain the integrity of the SevenRooms database.
- Members Portal: Collaborate with the creative and development teams to deliver a seamless, visually refined, and user-friendly Members Portal. Oversee design and user experience (UX) elements. Perform extensive testing to ensure flawless functionality.
- CRM Database Management – Pre-opening & Launch: Manage all data within the CRM system, ensuring accuracy and confidentiality. Work closely with the membership sales team to track member information, application progress, and follow-ups. Prepare and monitor application forms, link the CRM to the existing database, and ensure smooth distribution to applicants. Play a key role in supporting the successful launch of the founding phase, ensuring all systems and processes run seamlessly. Generate reminders, reports, and follow-up lists for the Club Director and sales team.
- Post-opening Operations: Maintain and continuously optimise the CRM system and Members Portal. Ensure smooth data flow across all systems and departments. Support membership communications and engagement through CRM-driven campaigns.
- Additional Support: Assist with document collection and communications for founding members and patrons. Knowledge of email design and creation of simple graphic elements is a strong plus. Experience with website building or updates, particularly those linked to CRM systems, is also a plus.
Required Skills:
- Strong knowledge of SevenRooms or similar system, with the ability to confidently structure, audit, and clean data within the system.
- Strong technical and IT understanding, particularly around integrations and data management.
- Interest in CRM technology, data-driven marketing, and member experience.
Soft Skills:
- Organised, detail-oriented, and able to manage multiple workflows.
- Proactive, resourceful, and comfortable working autonomously.
- Collaborative and personable — enjoys being part of a small, entrepreneurial team.
- Strong communication skills - Confident in liaising with both internal teams and external developers.
Education & Experience:
- 4+ years of experience working with CRM systems such as Salesforce, HubSpot, or similar platforms.
- Experience building CRM systems (Candidates must have previously developed CRM solutions either as part of CRM editors or by building CRM systems for clients). Experience in luxury hospitality, private members clubs, or high-end brands is a plus.
CRM System Manager F/H in London employer: 16 Charles Street
Contact Detail:
16 Charles Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM System Manager F/H in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups related to CRM systems and hospitality. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with CRM systems and integrations. Share specific examples of how you've improved processes or enhanced member experiences in previous roles.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your skills align with their needs, especially in CRM development.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your talents. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter. Don’t miss out!
We think you need these skills to ace CRM System Manager F/H in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with CRM systems and integrations. We want to see how your skills align with the specific needs of the role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion: Let us know why you’re excited about joining our team at Les Amis! Share your enthusiasm for CRM technology and how it can enhance member experiences. A genuine passion can really make your application stand out.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the CRM System Manager role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 16 Charles Street
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM systems mentioned in the job description, especially SevenRooms. Be ready to discuss your previous experiences with CRM implementations and how you’ve tackled challenges in data management.
✨Showcase Your Project Management Skills
Since this role involves overseeing the CRM development roadmap, prepare examples of how you've successfully managed projects in the past. Highlight your ability to meet deadlines and work within budgets, as these are crucial for the pre-opening phase.
✨Demonstrate Your Collaborative Spirit
This position requires working closely with various teams. Be prepared to share instances where you’ve effectively collaborated with others, particularly in a small team setting. Emphasise your communication skills and how you’ve liaised with both technical teams and stakeholders.
✨Prepare Questions About Member Experience
Since the role focuses on enhancing member experience, think of insightful questions about how the club plans to engage its members through the CRM. This shows your genuine interest in the role and your understanding of the importance of member satisfaction.