Wholesale Key Account Manager (12-month Maternity Cover) in London

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

We’re looking for a Wholesale Account Manager, successfully driving sales and implementing a sustainable growth strategy with wholesale accounts. The jobholder is mainly responsible for maintaining relationships with existing accounts (80% scope) and finding opportunities to grow new business development (20%). Your main responsibilities will include, but are not limited to:

• Fostering an ongoing dialogue with the accounts (multi-chain retailers, online, independent retailers), gaining access to key decision makers, keeping abreast of the customer’s business goals to establish a long‑term relationship and to make them advocates of our offering.
• Regularly supporting the customer through delivery and implementation processes and conducting effective success reviews with the customer, including regular national store visits.
• Taking accountability for revenue growth, budgets and forecasts accuracy, new business conversions, applying commercial thinking to margins and pricing.
• Anticipating risks, identifying opportunities and developing innovative solutions to help accounts achieve strategic business objectives.
• Looking for new business opportunities and customers aligned with the wholesale strategy to ensure that the pipeline is always full.
• Assessing the potential value of new and existing accounts and taking a systematic approach to convert the potential into sales.

About You

You are an ideal candidate if you have:

• Minimum of 5 years in a similar role; ideally within jewellery & accessories.
• Exceptional communication skills, ability to persuade and influence.
• Excellent negotiation and relationship management skills.
• Ideally London‑based or within a commutable distance to London Area.
• Commercial awareness with ability to think outside the box.
• Willingness to travel.
• Proactive, energetic and hands‑on working attitude.
• Working knowledge of Excel; previous experience in SAP would be considered an advantage.

What We Offer

• Enhanced annual holiday entitlement
• 1 x Wellbeing Day each year
• 1 x paid Volunteering Day each year
• Half Day Friday once per month
• Hybrid Working
• Company Pension
• 60% staff discount on Swarovski Crystal products (home & jewellery)
• 30% staff discount on Swarovski Created Diamonds
• Food & refreshments allowance
• Staff Referral Bonus – up to £250
• Jubilee Awards to celebrate key service milestones
• Annual Awards to celebrate and recognize your achievements
• Season Ticket Loan
• Exclusive access to our Employee Assistance Programme (EAP), The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service.
• Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts (UK only)

About Swarovski

Swarovski creates crystal‑based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.