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- Tasks: Build relationships with customers and ensure their needs are met throughout their journey.
- Company: A well-established manufacturing SME with over a century of history.
- Benefits: Stable environment, collaborative culture, and the chance to shape your role.
- Other info: Join a reputable company that values customer experience and teamwork.
- Why this job: Focus on meaningful connections rather than sales targets in a supportive setting.
- Qualifications: Strong interpersonal skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Prefer building relationships over chasing sales targets? If you enjoy the people side of sales or customer service getting to know customers, keeping things on track, and being someone they can rely on but could happily leave the cold calling and hard targets behind, this role offers a different path.
We are recruiting for a Customer Engagement Specialist, a newly created position designed to strengthen how customers are supported, communicated with and retained. You will play a key role in making sure customers feel looked after from their very first order and long after.
What’s on offer:
- A newly created role you can really make your own
- The chance to play a key part in improving customer experience
- A collaborative SME environment where your input matters
- A stable, well-established business with a strong reputation
- A role focused on relationships not sales targets
About the business:
Our client is a well-established manufacturing SME with over a century of history. They produce specialist engineered solutions used in sectors including aerospace, defence and power generation. Alongside this impressive technical capability they place just as much importance on the way they support and communicate with their customers.
The role:
This position sits at the centre of the business, connecting customers with internal teams and ensuring...
Customer Engagement Specialist employer: 1492 Ltd
Contact Detail:
1492 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. Building genuine relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your skills align with their values. Show them you’re not just another candidate, but someone who truly cares about customer engagement.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show you’re serious about joining our team.
We think you need these skills to ace Customer Engagement Specialist
Some tips for your application 🫡
Show Your People Skills: In your application, let us know how much you enjoy building relationships. Share examples of how you've connected with customers in the past and made them feel valued. We want to see your passion for customer engagement shine through!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. Focus on your strengths in customer service and communication, as these are key for the Customer Engagement Specialist role. We love seeing applicants who take the time to align their skills with our needs.
Be Authentic: We appreciate honesty and authenticity in applications. Don’t be afraid to show your personality! Let us know what makes you tick and why you’re excited about this role. We’re looking for someone who genuinely cares about customer experience.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This helps us keep everything organised and ensures your details reach the right people. We can’t wait to hear from you!
How to prepare for a job interview at 1492 Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and products. Understanding their focus on customer relationships over sales targets will help you align your answers with what they value most.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully engaged with customers in the past. Highlight your ability to listen, empathise, and resolve issues, as these are key traits for a Customer Engagement Specialist.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview that show your interest in customer engagement. For instance, you could ask how the company measures customer satisfaction or what strategies they use to retain customers.
✨Be Yourself and Stay Relaxed
Remember, this role is about genuine connections. Be authentic in your responses and let your personality shine through. A relaxed attitude can help you build rapport with the interviewer, making it easier to demonstrate your suitability for the role.