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For Companies At a Glance
- Tasks: Build relationships and support customers throughout their journey with proactive communication.
- Company: Established SME with over 100 years of heritage in engineered sealing solutions.
- Benefits: Influential role, collaborative environment, and opportunity to shape a new position.
- Other info: Join a team where your ideas are valued and career growth is encouraged.
- Why this job: Make a real impact on customer experience and retention while building strong partnerships.
- Qualifications: Experience in customer-facing roles and strong organisational skills.
The predicted salary is between 30000 - 48000 £ per year.
Location: BL6 (On-Site)
Reporting to: Internal Sales Commercial Manager
Be the Connection. Build the Relationships.
Our client is introducing a brand new Customer Engagement Specialist role — someone who will sit at the heart of their business, supporting both long-standing customers and new partners, and making sure nothing falls through the cracks. If you enjoy being the go-to person, building trusted relationships over time and keeping everyone aligned, this could be a genuinely rewarding opportunity. This isn’t a scripted customer service role. It’s about real conversations, proactive communication, problem solving and turning first orders into long-term partnerships.
About the Business
This is an established SME manufacturing business with over 100 years of heritage, specialising in engineered sealing solutions. Their products support demanding sectors including aerospace, defence, MRO and power generation — where quality and reliability matter. They are proud of their technical capability — but customer relationships matter just as much.
The Role
You’ll take ownership of the full customer journey — from onboarding through to retention — ensuring a consistent, professional and proactive experience at every stage. Working closely with sales, production and operations, you’ll act as the voice of the customer internally while keeping customers clearly informed externally. You’ll be the steady link between teams. The organiser. The relationship builder.
Key Responsibilities
- Manage customer onboarding from first order to delivery
- Provide clear, proactive updates on order status and timelines
- Build strong, long-term relationships with key customers
- Act as primary contact for queries and escalations
- Coordinate quotations, order confirmations and documentation
- Attend daily production meetings to stay aligned on delivery schedules
- Communicate delays or changes promptly and professionally
- Identify opportunities to improve the overall customer experience
What We’re Looking For
Experience:
- Background in a customer-facing role (Customer Relations, Customer Success, Account Management or similar)
- Strong organisation and attention to detail
- Confident written and verbal communicator
- Comfortable working cross-functionally
Personal Attributes (Most Important):
- Relationship-driven and personable
- Proactive and solutions-focused
- Calm under pressure
- High level of ownership and accountability
Technical or engineering knowledge would be an advantage, particularly in manufacturing — but it isn’t essential. We can teach the products. We’re looking for the right mindset and personality.
What We Offer
- A visible, influential role within a respected heritage business
- Real impact on customer experience and retention
- A collaborative SME environment where ideas are valued
- The opportunity to shape and develop a brand new position
If you enjoy building strong working relationships, solving problems and being someone customers genuinely value, we’d love to hear from you.
Customer Engagement Specialist in Bolton employer: 1492 Ltd
Contact Detail:
1492 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Specialist in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Engagement Specialist role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising your communication skills. Since this role is all about building relationships, be ready to showcase your ability to engage in real conversations and solve problems on the spot.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed customer journeys or coordinated between teams. This will highlight your ability to keep everything aligned and ensure nothing falls through the cracks.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Engagement Specialist in Bolton
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for building relationships and problem-solving.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Focus on your customer-facing roles and how you've built strong relationships in the past — this is what we’re really looking for!
Showcase Your Communication Skills: Since this role is all about clear and proactive communication, make sure your written application reflects that. Use concise language and structure your thoughts well to demonstrate your confidence in communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Customer Engagement Specialist!
How to prepare for a job interview at 1492 Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and products. Understanding their focus on customer relationships and technical capabilities will help you align your answers with what they value most.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built long-term relationships with customers. Highlight how you maintained communication and resolved issues proactively, as this role is all about being the go-to person for clients.
✨Demonstrate Proactive Problem Solving
Think of specific instances where you identified a problem and took the initiative to solve it. This will show that you’re not just reactive but also proactive, which is crucial for a Customer Engagement Specialist.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s approach to customer engagement. This shows your genuine interest in the position and helps you understand how you can contribute to their success.