At a Glance
- Tasks: Lead a team of receptionists and ensure exceptional guest service at our stunning restaurant.
- Company: Join The Evolv Collection, a premium hospitality group with iconic restaurants.
- Benefits: Enjoy 50% off dining, flexible pay access, wellness support, and generous holiday allowance.
- Other info: Diverse and inclusive workplace where your contributions are valued and celebrated.
- Why this job: Be part of a dynamic team in a glamorous setting with opportunities for growth.
- Qualifications: Experience in hospitality and a passion for delivering outstanding guest experiences.
The predicted salary is between 28000 - 28000 £ per year.
The Role: Head Receptionist
The Restaurant: 14 Stories
The Location: 120 Fenchurch St, London EC3M 5BA, UK
The Salary: Competitive
Why work for us:
- Industry leading pay: We value your expertise and dedication.
- Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
- Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
- Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and complimentary sessions with a trained counsellor.
- Nourish your body: We offer healthy and nutritious meals whilst on shift.
- Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
- Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge.
- Get some rest: Your holiday allowance increases with length of service.
- Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
- Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.
Who we are:
The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences.
14 Stories is set high on the penultimate floor below a public city roof garden. This restaurant commands views of London’s most iconic landmarks with floor to ceiling glass windows: Tower Bridge, The Tower of London, Canary Wharf and The Shard. This glamorous city restaurant boasts a luxurious Modern British menu with a Parisian twist paired with revolutionary creations from our centrepiece bar.
A bit about what you will be doing:
We are looking for a dedicated and guest-centric Head Receptionist to join our team at 14 Stories. In this important role, you'll be the go-to person for our team of receptionists, ensuring that they uphold the high standards of service expected at our restaurant. While supporting the Reception Management team, you'll support the day-to-day reception area, managing calls, enquiries, and reservations with grace and efficiency. With your warmth and charm, you'll build lasting relationships with both guests and team members alike, setting a positive example for the rest of the team. Your primary focus will be on ensuring that all receptionists perform their duties to the highest standards, contributing to the overall success and reputation of the restaurant. This role offers a fantastic opportunity for growth and development within the hospitality industry.
At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.
Head Receptionist in London employer: 14 Stories
At The Evolv Collection, we pride ourselves on being an exceptional employer, offering industry-leading benefits and a vibrant work culture that prioritises employee wellbeing and growth. As the Head Receptionist at 14 Stories, you'll enjoy competitive pay, extensive training opportunities, and a supportive environment where your contributions are recognised and rewarded. With a stunning location in the heart of London and a commitment to diversity and community engagement, joining our team means becoming part of a pioneering hospitality group dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 14 Stories. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 14 Stories
Don't be shy about reaching out to 14 Stories directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 14 Stories and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 14 Stories
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
