At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences.
- Company: Join a prestigious London venue known for excellence in service.
- Benefits: Growth opportunities and a vibrant, guest-focused work environment.
- Other info: Dynamic role in the heart of the City with a focus on teamwork.
- Why this job: Be at the forefront of hospitality and make every guest feel special.
- Qualifications: Experience in reception management and strong communication skills.
The predicted salary is between 24750 - 30250 £ per year.
14 Stories, part of The Evolv Collection, is seeking a dedicated Head Receptionist to lead our front desk in a high-end setting.
You will oversee a team of receptionists, manage guest communications, reservations, and ensure a seamless welcome for every guest.
Join a renowned London venue and contribute to excellence in service. The role offers growth opportunities and a vibrant, guest-centric work environment in the heart of the City.
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Head of Reception & Guest Experience employer: 14 Stories
At The Evolv Collection, we pride ourselves on being an exceptional employer, offering industry-leading benefits and a vibrant work culture that prioritises employee wellbeing and growth. Located in the heart of London, our restaurant 14 Stories not only provides stunning views and a luxurious dining experience but also fosters a supportive environment where you can thrive, with access to top-notch training and recognition for your hard work. Join us to be part of a pioneering hospitality group that values diversity and empowers you to make a difference while enjoying competitive pay and generous perks.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Reception & Guest Experience
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 14 Stories. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 14 Stories
Don't be shy about reaching out to 14 Stories directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Reception & Guest Experience
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 14 Stories and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 14 Stories
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
